Vice President of Fleet Management

Description

Join our dynamic team as the Vice President of Fleet Management, a pivotal leadership role responsible for steering the strategic direction, operational readiness, and financial performance of our fleet financing programs and fleet management software solutions. This position offers an exciting opportunity to influence the entire lifecycle of our fleet vehicles, from acquisition and maintenance to disposal, ensuring optimal efficiency and cost-effectiveness across the organization.

Key Responsibilities Include:

• Develop and execute strategic plans for the company's fleet management software, aligning with customer and company goals and industry best practices.
• Develop reporting dashboards that meet customer and management needs.
• Facilitate the onboarding of fleet customers through training, ongoing support, and regular check-ins.
• Grow our fleet financing portfolio.
• Manage financial performance of fleet financing programs, including budgeting, cost control, and profitability analysis.
• Collaborate with cross-functional teams to optimize vehicle lifecycle processes and implement innovative fleet technologies.
• Lead negotiations with vendors, suppliers, and service providers to secure favorable terms and maintain high service standards.
• Monitor industry trends and emerging technologies to continuously improve fleet operations and customer offerings
• Ensure adherence to regulatory requirements and internal policies related to fleet management
• Provide leadership, mentorship, and development opportunities for the fleet management team

Skills and Qualifications Include:

• Bachelor's degree in Business Administration, Logistics, Transportation, or a related field
• 8+ years of proven experience in fleet management, logistics, or transportation leadership, with a track record of strategic planning and operational excellence, including at least 3 years in a leadership role.
• Strong financial acumen with experience managing budgets, financial analysis, and cost reduction initiatives
• Excellent leadership, communication, and interpersonal skills to collaborate effectively across departments
• Knowledge of fleet management software, telematics, and emerging fleet technologies
• Ability to analyze data, identify trends, and implement innovative solutions
• Strong negotiation skills and vendor management experience
• Commitment to safety, compliance, and continuous improvement

We foster a collaborative and innovative culture that values growth, leadership, and excellence. Join us to lead transformative fleet initiatives for our customers and contribute to our company's success while enjoying competitive benefits and opportunities for professional development.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

---------- The formal job description duties and qualifications are below for your reference ----------

PURPOSE OF JOB:

The Vice President of Fleet Management oversees the strategic direction, daily readiness, and financial performance of the company’s fleet financing programs and designated fleet management software. This leadership role coordinates with other departments on fleet vehicle life cycles—from acquisition and maintenance to disposal. The position collaborates with leadership to optimize efficiency, lower operating costs, and implement innovative fleet technologies for our customers utilizing our related products and services.

JOB DUTIES:

Core Fleet Management Functions

• Maintain subject matter expert knowledge of the company’s designated fleet management software and continually leverage system capabilities to deepen customer relationships.
• Create, develop, and continually improve reporting capabilities and dashboards that meet customer and management needs.
• Perform regular trend analysis to identify issues, recommend solutions, and implement approved activities that effectively improve outcomes.
• Facilitate the onboarding, training, and support ongoing account management functions for customers utilizing our services.
• Develop effective vendor relationships to support customers’ needs for fuel, maintenance, accident repair, and related areas.
• Drive process excellence and best practices to ensure a consistent approach that delivers on customer objectives as well as internal organizational objectives.
• Create and update formal documented departmental policies and procedures (P&P’s) following organizational guidelines.
• Direct the overall fleet functions to maximize asset utilization, minimize vehicle downtime, and support company-wide logistics goals.
• Develop and manage the annual operational and capital budgets, analyze expenses, evaluate performance metrics, and control spending.
• Oversee the purchasing, leasing, specification development, and disposal of all fleet vehicles and equipment.
• Direct preventive and predictive maintenance programs, coordinate repair schedules, and manage vendor relationships.
• Ensure adherence and compliance to Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), and environmental regulations, as well as maintaining precise inspection records.
• Implement and optimize software and telematics to track fleet performance, fuel economy, route optimization, etc.

Fleet Sales Growth

• Grow our fleet financing portfolio, as identified in each year’s budget.
• Cultivate relationships with Tri-State area businesses maintaining fleets greater than 25 vehicles.
• Perform effective Credit Analysis activities as needed for potential transactions – accessing financial statements, bureaus and other credit information to develop a summary of credit risk.
• Coordinate with the VP of Business Development and our Corporate Account Executives (CAE’s) on the Sales team to cross-sell opportunities.

Customer Relationship Management (CRM)

• Use a company-approved Sales/CRM System to track all customer contacts and communications. 
• Closely monitor and report on competitor activities, marketplace dynamics, and other issues that could impact the company. 
• Coordinate and ensure the follow-up on all Active and Dormant customers as defined in the Customer Relationship Management Policy.
• Manage Relationship Managers’ (RM‘s) work within the CRM, including Active and Dormant follow-up.
• Work with CAE’s and RM’s to develop and implement digital campaigns (e-blasts, promotions, etc.).
• Conduct Quarterly Review meetings with key customers as identified in Business Plans. Manage and follow-up per the CRM Policy & Procedure (P&P).

Administrative

• Ensure compliance to all company Policies & Procedures (P&Ps).
• Identify areas of improvement for the Fleet team and implement changes. Encourage staff participation on Working Teams or Corrective Action Teams.
• Work with Director of Marketing to plan yearly marketing strategies and oversee implementation of the plan. Meet regularly to prepare materials for digital campaigns, trade shows and customer visits.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel, as business needs require, to meet with new and existing key customers and relationships, attend conferences and training, etc.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Requirements

Education:

• Bachelor’s degree is minimally required.
• Professional certifications from recognized associations, such as a Certified Automotive Fleet Manager through NAFA (Fleet Management Association) are preferred.

Experience:

• 8+ years of progressive experience in fleet management, logistics, or transportation operations, including at least 3 years in a leadership role.

Other Knowledge, Skills, Abilities & Competencies:

• Exceptional customer service skills to understand customer needs and apply appropriate solutions to maintain customer satisfaction.
• Strong knowledge of fleet management software.
• Understanding of basic vehicle mechanics, including the ability to identify when major repairs are needed.
• Strong business acumen.
• Excellent written, verbal, presentation, and active listening skills. 
• Strong data analysis skills, then applying data to guide decision making and execute solutions.
• Exceptional project management skills to multitask and keep up with the status of issues in various stages of progression.
• Ability to develop and monitor fleet budgets.
• Strong problem solving, critical thinking and decision-making skills.
• Exceptional organization and time management abilities.
• Working knowledge of the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, etc.)
• Maintain confidentiality.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.