Assistant Branch Manager

POSITION DESCRIPTION

Find it at the Lane! The Lane Libraries provide materials, services and technology aimed at satisfying the curiosity, intellect and imagination of our patrons throughout our communities, on our website and by engaging in strategic partnerships.

TITLE:  Assistant Branch Manager

GRADE:  5

REPORTS TO:  Branch Manager                                                                               

FLSA:  Exempt

JOB RESPONSIBILITIES:

• Offers consistently excellent customer service.

• Oversees and participates in the daily operations of the branch in the absence of the Branch Manager.

• Supervises and participates in the daily operations of Circulation Services for the branch; provides direct customer service.

• Hires, trains, supervises, coaches, evaluates, and motivates Public Service Assistants and Shelvers to improve the customer service experience.

• Oversees and maintains appropriate documentation for circulation operations and services.

• Assists in planning, coordinating, implementing and evaluating circulation services for the branch, with input from staff.

• Assists in maintaining an orderly and inviting atmosphere for library customers.

• Resolves staff and customer concerns.

• Meets frequently with Public Service Assistants and Shelvers and maintains an atmosphere of open communications.

• Prepares communications, budgets, personnel records, and administrative reports.

• Promotes The Lane Libraries within the community.

• Keeps informed of current trends and issues in librarianship and participates in activities of professional and community organizations.

• Serves on various teams and committees.

• Keeps up with e-mail and information posted on the staff site.

REQUIRED SKILLS AND ABILITIES:

• Demonstrates interest/enthusiasm for and commitment to community library services.

• Organizes, analyzes, and prioritizes work skillfully and efficiently.

• Provides leadership for and supervises personnel effectively.

• Operates library computers and business equipment.

• Communicates effectively.

• Maintains confidentiality.

• Works independently within Branch Manager’s guidelines.

• Maintains professionalism and adheres to library policies and staff code.

REQUIRED EDUCATION/ EXPERIENCE:

• A high school diploma with some college coursework or additional certification, along with extensive leadership experience in professional library work including 5+ years in supervision at an administrative level are required.

• MLS degree from an ALA-accredited school or a Master’s Degree in related field (such as a Master’s in Education or Business Administration) preferred. 

OTHER REQUIREMENTS:

• Works flexible schedule, which includes evenings and weekends.

• Assists other agencies/departments, as needed.

• Must pass a criminal background check.