Plumbing Service Manager

Description

Plumbing Service Manager (Master Plumber)

Build Something From the Ground Up — Lead Bailey's New Plumbing Service Line

Who We Are
Bailey's Comfort Services is a growing home services team serving Augusta, GA, and the CSRA on both sides of the Savannah River. We're known for taking care of our customers and our people, and we're launching a new plumbing service line. 

 The Role 

 This is a ground-floor opportunity to build a department — not inherit someone else's. You'll bring your Master Plumber license and residential service experience to set the standards, processes, and team that will define Bailey's plumbing division. Whether you've built one before or you're a senior plumber ready for that next step, this role is built for you. 

What We Offer

• Competitive compensation with real growth potential
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan
• Company vehicle, phone, and tablet
• Ongoing training and professional development
• The chance to build and lead a brand-new service line with full support from leadership

What You'll Do

• Lead and develop Bailey's residential plumbing service department
• Perform and oversee residential plumbing service, diagnostics, and repairs
• Establish processes, standards, and best practices for the new service line
• Mentor and help build out the plumbing team as the department grows
• Deliver an outstanding customer experience on every call
• Partner with leadership on pricing, workflow, and departmental strategy

What We're Looking For

 We're open to two kinds of candidates: a proven department builder who has stood up or run a plumbing service line before, or a senior residential plumber who is ready to build one for the first time. Either way, you bring strong technical skills, leadership instincts, and a customer-first mindset. 

Requirements

License Must Haves

• Current Georgia Master Plumber license, Class II (Non-Restricted), issued by the Georgia Division of Master and Journeyman Plumbers — required
• South Carolina Residential Plumber license — preferred but not required. Dual GA/SC licensing is strongly preferred, as this role supports service in both GA and SC within the CSRA. Exam waiver available for qualified Master Plumbers.

Experience 

• 5+ years of residential service plumbing experience, including diagnostics, repair, and customer-facing service calls — required
• 2+ years in a lead, supervisory, or management role within a plumbing or home services operation — preferred
• Prior experience standing up or running a plumbing service department — a plus, not a requirement

Skills

• Strong knowledge of residential plumbing systems, Georgia and SC plumbing codes, and safe work practices
• Ability to build processes and standards from scratch and hold a team to them
• Comfortable partnering with leadership on pricing, workflow, and departmental strategy
• Excellent communication and customer service skills
• Valid driver's license and insurable driving record
• Ability to pass a background check and drug screen

Apply today and help us build something great.