MANAGER SURGICAL SERVICES (8HRS-FT-DAYS)

POSITION SUMMARY

Under the supervision of the director, the manager will serve as the clinical resource and consultant for the nurses caring for patients in the peri-operative phase of hospitalization and will also provide ongoing training to the nursing staff so as to reach their full potential as professional nurses based on the AORN standards.  

The Manager provides an optimal practice environment that ensures the delivery of quality patient care and is responsible for planning and managing the patient care. Will oversee the 24-hour operation of the patient care department with accountability for leadership, budget preparation, overall fiscal management, staffing planning, organization, and control.  The manager will be a role model of proactive, collaborative work, building relationships across all hospital functions with an interdisciplinary approach to patient care. They will develop programs, policies, procedures, and standards of care to ensure patient’s care needs which are assessed, evaluated, and if they are met.

CLASS CHARACTERISTICS

This class reports to the Director of Surgical Services and is characterized by having assisting with management and budgetary responsibility and control of major patient care units. Major function is independent enough with respect to daily operations that intradepartmental autonomy exists within the broader organizational context. Because operations at this level are fairly independent, departmental policies and procedures can be established independently of other units. Impacts day-to-day operations of facility; however, impact is typically episodic or peripheral to the “business of the business” Examples include:  legal interpretations, treasury financing, benefit administration. 

The position requires a thorough knowledge of the principles and practices of hospital administration and nursing.

Education

• Possession of Bachelor’s Degree in Nursing from an accredited college or university.   
• Masters Degree preferred.

Experience

• A minimum of five years previous responsible experience, which included at least three years of experience in a supervisory or administrative capacity with increasing management skill set and responsibility.  Demonstrates solid managerial, administrative, scheduling, planning and budgeting skills.

Licensure/Certification

• Possession of a valid license to practice as a Registered Nurse in the State of California.
• BLS certification
• ACLS certification
• CNOR preferred

KNOWLEDGE & ABILITIES

Knowledge of:

• Nursing processes and its application to patient care.
• Principles and methods of supervision and training; basic management skills; problem solving techniques.
• Exceptional knowledge of managerial theory and its utilization in an acute care surgical setting.
• Licensure, accreditation and regulatory requirements.
• Medical terminology and hospital routine.
• Personnel scheduling, performance evaluations, group dynamics, progressive disciplinary action, teambuilding and conflict management, problem solving and management techniques
• Clinical area under incumbent’s direction.
• Occupational hazards and safety precautions pertaining to health care and hospital surgical settings.
• Hospital established policies, quality assurance program, safety, environmental and infection control policies and procedures and Nursing Practice Act of the State of California.
• Federal, State, and local laws and regulations governing professional aspects of nursing.

Ability to:

• Establish policies and procedures for sub-function independently of other units
• Function independently in the role and to comply with compulsory training in areas required by rules and bylaws of the Medical Center. Assume other responsibilities and duties as assigned by the Hospital Administrator. 
• Manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcome.
• Select, train, motivate, supervise and evaluate the work of a diverse group of employees.
• Identify opportunities for improvement, and guide the implementation of action plan.
• Draw upon available resources to accomplish end results but the “how” is typically left to the incumbent to determine or effectively recommend
• Learn, follow, and direct compliance with policies and procedures and to develop and direct compliance with unit specific policies, procedures, and standards of care/practice.
• Prepare, review and present reports, recommendations and other correspondence and communications in a clear and concise manner.
• Interpret licensure and accreditation standards.
• Prepare and maintain concise and complete records and reports.
• Monitor critical practice indicators.
• Analyze and maintain budget accountability.
• Set, communicate, and monitor performance standards and expectations.
• Manage time effectively; positively manage change and conflict; make sound decisions by applying productive problem-solving skills.
• Use productive group dynamics to achieve teamwork.
• Establish and maintain effective working relationships with internal and external customers.
• Keep abreast of developments in area of nursing specialization.
• Evaluate and assess for new services and possess the ability to plan and execute the strategy.
• Communicate clearly and concisely, both verbally and in writing.
• Handle stressful situations, including frequent priority changes and workflow interruptions.