Medical Assistant / Patient Services Rep

Description

JOB SUMMARY

A Medical Assistant/Patient Services Representative is a professional multi-skilled person trained to

assist in all aspects of a medical practice under the direct supervision and responsibility of a physician*. This position assists with patient care management, executes clinical procedures, and assists in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays, and resolving patient inquiries, under the direction of the Practice Manager and physician*.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify self as a Medical Assistant/ Patient Services Representative, verbally and by wearing name badge at all times while on duty. 
• Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
• Schedule patient appointments within the prescribed protocol.
• Verify all necessary referral and authorization information is in place prior to the appointment.
• Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
• Verify and update demographics and insurance in the practice management system at each patient encounter.
• Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
• Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
• Answer telephones promptly and in a professional manner according to Corporate customer service standards.
• Manage schedule to ensure maximum utilization of available time slots.
• Utilize appropriate system, processing each referral according to office protocol.
• Verify patient appointments via telephone prior to patient appointment as instructed.
• Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
• Prepare all pertinent information for scheduled appointments, according to protocol.
• Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant may undertake the following clinical duties:
• Administer basic health care or medical treatments.
• Apply bandages, dressings, or splints.
• Assess physical conditions of patients to aid in diagnosis or treatment.
• Assist practitioners to perform medical procedures.
• Collect biological specimens from patients.
• Conduct diagnostic tests to determine patient health.
• Control prescription refills or authorizations.
• Dispose of biomedical waste in accordance with standards.
• Explain technical medical information to patients.
• Administer medications and give non-intravenous injections. 
• Interview patients to gather medical information.
• Inventory medical supplies or equipment.
• Operate medical equipment.
• Perform office procedures including all general administrative duties.
• Prepare medical instruments or equipment for use.
• Prepare patient treatment areas for use.
• Prepare medical billing information as instructed.
• Record vital statistics or other health information.
• Schedule patient procedures or appointments.

• Document into the electronic medical record all interactions (related to patients in which medical intervention takes place.)
• Understand limitations of role as a Medical Assistant
• Coordinate schedule changes with front desk.    
• Other duties as assigned.  

*Physician has the option to delegate this responsibility to a mid-level provider.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma or GED.
• Must hold and maintain Healthcare Provider Basic Life Support (CPR and AED) certification.
• Must hold and maintain Medical Assistant (MA) certification/registration, or any other equivalent or comparable medical/clinical certification, registration or licensure. Certification, registration or licensure must be provided through an accredited organization or appropriate licensing board

KNOWLEDGE, SKILLS AND ABILITIES

• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. 
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.  
• Preferred knowledge of operating electronic health records (EHR) systems.
• Proficient in use of English language both in written and verbal communication. 
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.
• Must be able to accurately prioritize multiple tasks.  

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Light Medium (exerting up to 25 pounds of force occasionally)
• Standing/Walking: Moderately; activity exists up to 50% of the time
• Keyboarding/Dexterity: Frequently; activity exists up to 50% of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods of time.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints. 
• Must be able to work under stress and remain calm and professional. 

WORK ENVIRONMENT

• Clinical back/front office environment.
• Exposed to frequent and constant interruptions in daily functions/schedule. 
• Must be available to customers and staff throughout the day. 
• May be required to work extended hours to meet department needs.