Host

Description

Under the direction of the General Manager (GM) and management team, the Host works as part of the service team to ensure that each guest that orders from Pizza Nova receive outstanding service and have a great experience. Employees will execute the key tasks to ensure that guests to the restaurant are greeted, take/confirm reservations, and will help their teammates in other assignments as needed. Successful employees place a priority on providing great customer service, are proactive in carrying out duties to Pizza Nova standards and are team players.

Essential Duties

The Host’s primary objective is to act as the first point of contact to welcome guest to the restaurant, manage reservations, handle general inquiries, and contribute to an outstanding guest experience that is up to company standards.

• Acknowledge ALL guests entering and exiting the restaurant with genuine greetings, salutations, and thank you’ s.
• Answer phones following proper company procedures. Answer questions and general inquiries. Route calls to management and/or take messages as appropriate.
• Take and manage restaurant reservations using company POS and booking system.
• Be aware of large parties and events talking place and help to direct guests accordingly.
• Seat guests at tables, provide menus, and alert the service team to the new table.
• Track restaurant capacity and table availability to determine desirable seating cadence and provide estimate wait times to guests. Alert management if issues arise with table availability or is reservation times are not being met.
• Ensure the host stand and restaurant entry are clean and presentable at all times.
• Assist service team with bussing and setting tables to help ensure availability for new guests.
• Ensure menus are current, clean, and presentable.
• Assist with other side work and tasks as needed: stocking the host stand and service areas, setting tables, cleaning, etc.
• All employees are expected to follow proper cleaning and handwashing standards.
• Additional duties and projects, such as deep cleaning tasks, will be assigned as needed.

Requirements

• Possess a service-oriented mindset: outstanding customer service skills, effective interpersonal skills, and have a desire to help others.
• Previous experience in the hospitality and service industry is a plus.
• Clear and effective communication skills, both written and verbal.
• Ability to stay organized, prioritize work, and ensure timely task completion in a busy, fast paced, and often changing environment.
• Be willing and able to help the team to support the delivery of a top-notch guest experience.
• Possess and maintain all appropriate certifications (i.e. Food Handlers Card, LEAD Training, etc.).
• Weekend, evening, and holiday availability is a must for this position.

Working Environment

The primary working environment is a busy restaurant setting. Employees in this environment will be exposed to many types of hazards including but not limited to heavy objects, cooking equipment, wet surfaces, hot surfaces, and crowded spaces. Employees working in hazardous areas are required to comply with all applicable safety provisions.

Additional Information

• This is a part-time, hourly position.
• A current Food Handler Card is required for all staff. If one is not available upon hire, the employee will be given 30 days to secure and present the card. Visit the San Diego Food Handler Program Site for more information and a list of options to obtain a card.
• Restaurant hours: 11am - 9pm daily.
• Wage: $16.00 - $17.00 per hour. Position is tip eligible.