Hourly Manager

Description

Under the direction of the General Manager (GM) and management team, the Hourly Manager provides oversight and leadership for store operations during their assigned shifts. They also occasionally work as part of the service team to ensure that each guest to Pizza Nova receives outstanding service and has a great experience at the restaurant. Employees will execute the key tasks to ensure the restaurant is clean and presentable, guests are being attended to, and will help their teammates in other assignments as needed. The Hourly Manager is a hands-on position and will act as the perfect floater, able to step in and assist on the floor in whatever capacity is needed. Successful incumbents will lead by example through working shoulder-to-shoulder on shift with their teams to ensure Pizza Nova meets and exceeds guest expectations.

Essential Duties

• Provide oversight and leadership for store operations during assigned shifts. This includes, but is not limited to:  
• Timely opening/closing of the restaurant.  
• Communicate operational information to staff: specials, large party information, new company policies, etc.  
• Ensure staff are performing job duties to company standards and following established company policies.  
• Address staffing issues with the GM.  
• Follow up with guest issues and/or enquiries to ensure a satisfactory outcome. 
• Complete all restaurant operations forms/checklists as needed. These can include, but not limited to, shift roster confirmation, line check, employee clocking audit, petty cash count, opening/closing checklist, and deposits.  
• Engage with customers to ensure superior guest experience, this includes performing table touches throughout the shift, getting acquainted with guests, and addressing any guest concerns immediately. 
• Will monitor customer alcohol consumption levels and stop serving overly intoxicated guests. 
• Be an active worker on shift: support the location by being a floater and helping where needed to ensure smooth operations.  
• If necessary, taking on a role that is needed, such as a server - providing attentive and timely table service while following established Company service standards.   
• Maintain current knowledge of food and beverage menus, including specials and promotional items. This includes knowing ingredients and preparations methods in order to answer guest questions and make relevant suggestions.  
• Promptly deliver food, beverages, and other requested items to the guest as requested.  
• Ensure that food is prepared correctly per guest order and that correct food is taken from the pass out window. Promptly address incorrect orders with the kitchen by following established procedures.  
• All employees are expected to follow proper cleaning and handwashing standards.
• Additional duties and projects, such as deep cleaning tasks, will be assigned as needed.

The Hourly Manager will also work service shifts such as server, bartender, etc. when not scheduled to work as the manager on duty.  

Requirements

Qualifications & Education

• 1+ years management experience in the hospitality and service industry. 
• Previous experience in a supervisory capacity, or similar role is desirable.    
• Possess a service-oriented mindset: outstanding customer service skills, effective interpersonal skills, and have a desire to help, lead, and inspire. 
• Clear and effective communication skills, both written and verbal.   
• Ability to stay organized, prioritize work, and ensure timely task completion in a busy, fast paced, and often changing environment. 
• Be able to lead from the bottom up (aka Servant Leadership). This includes the willingness to “get into the trenches” to work with the team on shift and ability to take direction from team members to support the delivery of a top-notch guest experience.  
• Possess intermediate level computer skills, including proficiency with email, G-Suite applications, and the ability to quickly learn new programs.  
• Possess and maintain all appropriate certifications (i.e., Food Handlers Card, LEAD Training, etc.).    
• Weekend, evening, and holiday availability is a must for this position.  

Working Environment The primary working environment is a busy restaurant setting. Employees in this environment will be exposed to many types of hazards including but not limited to heavy objects, cooking equipment, wet surfaces, hot surfaces, and crowded spaces. Employees working in hazardous areas are required to comply with all applicable safety provisions.