Membership Sales & Experience Associate

Description

The YWCA is on a mission.

Founded in 1929, the YWCA White Plains & Central Westchester has been at the forefront of change for women and people of color.

We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Our work focuses on three signature areas:

Empowerment & Economic Advancement

Health & Wellness

Racial Justice

For more than 90 years, our YWCA has been making a difference in the lives of women, children and families in White Plains and Westchester.

Our mission is real, genuine, and authentically pursued by the entire staff. We are positioned for IMPACT!

If this sounds interesting to you…keep reading!

The YWCA White Plains and Central Westchester are bringing new energy to our Activity Center—and we’re looking for a dynamic, people-focused professional to help lead our next phase of growth.

The Membership Sales & Experience Associate is the heartbeat of the Activity Center, driving membership growth, strengthening community connections, and delivering a warm, inclusive experience for every member and guest.

This role blends sales, outreach, and member engagement in a fast-paced, community-driven setting. You’ll shepherd prospective members through the full membership journey—from inquiry to tour to enrollment—and serve as the liaison to program teams, so families receive seamless support with registrations and next steps.

If you’re personable, organized, mission-driven, and excited to help us grow, this role is for you.

Key Responsibilities:

• Membership Sales & Growth
• Promote and sell YWCA memberships through tours, outreach, follow-up calls, and relationship-building
• Meet and exceed quarterly membership sales and conversion goals
• Build and manage a pipeline of inquiries, warm leads, and referral prospects
• Track leads, conversions, renewals, and cancellations in Daxko, the YWCA White Plains’ CRM
• Cross-sell Activity Center programs (Gymnastics, Aquatics, YW Access, etc.)
• Support new-member onboarding and retention strategies

Community Outreach & Lead Generation:

• Identify potential community partners (schools, businesses, health providers, civic groups) to expand awareness and generate leads
• Attend community events, fairs, expos, and tabling opportunities to promote the Activity Center
• Represent the YWCA at outreach events with professionalism and confidence
• Coordinate with partners to host information sessions, presentations, or membership drives
• Support open houses, special events, and seasonal membership promotions

Member Experience & Customer Service:

• Deliver a warm, inclusive, professional member experience at every interaction
• Respond promptly to questions, concerns, and account needs
• Provide clear, accurate information about schedules, memberships, pricing, and programs
• Assist with retention strategies, including new-member check-ins and follow-ups

Front Desk & Daily Operations:

• Greet and check in members, guests, and program participants
• Answer phones, manage general inquiries, and support daily facility flow
• Process payments, update accounts, and maintain accurate records in Daxko
• Maintain a clean, organized, welcoming front desk environment

Requirements

Essential Experience:

• 1+ years of customer service, sales, or membership-based experience preferred
• Strong communication skills: phone, in-person, tours, and presentations
• Comfort engaging with diverse populations
• Organized, detail-oriented, and able to manage multiple tasks
• CRM experience preferred; experience with Daxko Operations is a strong plus (training provided)
• Bilingual (Spanish/English) a strong plus
• Interest in youth programs, fitness, wellness, recreation, or community services

Core Competencies:

• Sales & Outreach: Confident engaging prospects, conducting tours, and guiding conversations that lead to membership growth.
• Customer Service: Provides warm, responsive, solutions-oriented support to members and families.
• Communication: Clear, friendly, and professional in person, by phone, and in writing.
• Organization & Follow-Through: Manages leads, tasks, and details accurately while keeping Daxko records up to date.
• Team Collaboration: Works well with program, membership, and operations teams to ensure seamless member experiences.
• Adaptability: Handles a fast-paced environment with flexibility, initiative, and a positive attitude.

Education & Credentials:

• High school diploma or equivalent required; some college or relevant certifications preferred.
• An equivalent combination of education and significant leadership experience in membership-driven health and wellness programs will be considered.

Additional Qualifications:

• Valid NYS Driver’s License
• CPR and First Aid Certification (or willingness to obtain upon hire)
• Strong communication skills and the ability to engage effectively with children and families
• Positive, team-oriented attitude and a commitment to creating inclusive learning environments
• Advanced familiarity with technology tools such as email, Microsoft 365, Google Workspace
• Demonstrated commitment to upholding the YWCA’s mission of equity, empowerment, and inclusive programming.

Compensation: $18.00-$21.00 per hour, plus quarterly sales commission opportunities 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. While performing this job the staff member shall:

• Use strength to lift items or individuals needed to perform the functions of the job.
• Sit and stand for required periods of time.
• Speak and hear.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary. In certain situations, American Sign Language. Braille, or other language may also be considered as acceptable forms of communication.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.

Environmental Demands:

The environmental demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive:

• Exposure to a variety of childhood and adult diseases and illnesses.
• Occasional exposure to a variety of weather conditions.
• Exposure to heated/air conditioned and ventilated facilities.
• Function in a workplace that is usually moderately noisy but that can be very noisy at times.

General Acknowledgement

The employee is expected to adhere to all program policies, is expected to maintain ethical conduct and standards in accordance with the YWCA employee handbook and is to function as a role model in the adherence to the YWCA mission

The Last Word…

The YWCA White Plains & Central Westchester is a dynamic organization on a mission . Each week over 4,000 women, children and their families are served through our childcare, nursery school, after-school, summer camp, athletic and mission-based programs. In addition, the YWCA provides a home for 193 low-income women at our Residence.

The YWCA White Plains & Central Westchester is an Equal Opportunity Employer. We encourage people with disabilities, minorities, veterans, and women to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity.