Adult Group Tours and Sales Coordinator

Position: Adult Group Tours and Sales Coordinator

Reports to: Director of Special Events

FLSA Status: Exempt

Location: 1601 N. Clark Street, Chicago, IL 60614

The Opportunity

The Coordinator, Adult Group Tours, Sales and Experiences supports the Special Events department in its mission to promote the Chicago History Museum as a unique educational and entertaining venue for Adult Group Tours, Adult Group Ticket Sales and Experiences. The position is responsible for maximizing adult group sales revenue, meeting set goals, cold calling and metric expectations, and building a pipeline of prospective clients by networking to establish authentic business relationships. The Coordinator promotes, sells and coordinates the adult group tour program with the goal of increasing adult group tour visits, adult group virtual program sales, adult group ticket sales, experiences and revenue of the museum. The coordinator also assists

the Special Events Department as needed.

Core Responsibilities

Promote & Develop Adult Group Tours, Adult Group Ticket Sales & Experiences to CHM

• Develop group sales packages and experiences resulting in increased museum

attendance and revenue opportunities.

• Manage the Adult Group Tour budget and monthly/quarterly/yearly reports
• Attend travel industry trade shows and industry functions for the Chicago

Convention and Tourism Bureau

• Identify new client relationships locally and beyond. This includes conducting sales calls (via email, on the phone and in person) and visits to a required number of contacts both new and existing each month.
• Determine financial goals, pricing strategies, marketing plans and advertising

ideas for the adult group tour market

• Meet annual financial goals for revenue and expenses
• Implement daily activities with Visitor Services, Security and the Café
• Develop pricing, new adult group program ideas / sales outlets and tactics along with developing possible upgrades with the Café and onsite store for adult groups, with the goal of increasing adult group revenue across museum departments
• Develop pricing and new sales ideas with the museum gift store for adult groups,

with the goal of increasing adult group revenue Group Sales and Coordination

• Contact clients, contract group tour leaders, and other markets for selling program

offerings

• Oversee and facilitate the tours, virtual programs, off site tours, sales and experiences themselves including direct work with security, maintenance, vendors and catering staff throughout tour visit and experience either onsite or virtually
• Assist clients with all needs and requests
• Follow up with clients and maintain client relationships to build business and

rebooking previous clients while maintaining long standing relationships

• Coordinate and schedule volunteers, education team, and other tour guides as

needed and complete proper paperwork to secure such needs.

• Schedule other services that might be needed for the group during their visit
• Assemble internal event memos and communications that detail logistics of group
• Respond to all phone and email requests in a prompt time
• Follow up with all group tour and experience leads
• Book events, track clients, build tickets, close events, collect payments and reports

for Adult Group Sales in Altru and other sales programs

• Process booking sheets, invoices, and contracts
• Track and process client payments and agreements
• Conduct cold calling and market research to develop and diversify business and

Sales.

Other Duties

• Assist with the development of business development with areas in department
• Work with multiple departments to streamline the paperwork/booking process

through ALTRU and EMS Programs

• Participating in various special event department programs
• Evaluate and maintain necessary forms and printed materials
• Additional ALTRU and EMS database management
• Participate in CHM committee meetings as requested
• Other duties as assigned

Working Relationships

The Coordinator works internally and cross functionally with several museum Departments.

Qualifications & Characteristics

• A minimum of three (3) to five (5) years of sales or group coordination or event

planning experience; bachelor's degree is a plus.

• Must display a strong work ethic and desire to build a career in hospitality, travel,

and/or tourism.

• Ability to maintain a varying schedule; the schedule is based on working daytime events and maintaining weekday office hours to accommodate clients, paperwork, and Adult Group tour visit
• Excellent interpersonal, organizational, and written and verbal communication

skills.

• Willingness to learn in a fast-paced environment and work collaboratively in the department and across the museum.
• Familiarity and knowledge of Altru, EMS or other group sales ticketing programs a

plus

• Must demonstrate the ability to be proactive, work independently and accomplish

results in a high-level service environment.

• Experience working with a broad range of constituencies, including a highly diverse public as well as a highly motivated and goal-oriented group of committees and individuals
• Experience working in a team environment
• Ability to take responsibility for ideas, decisions, and actions
• Ability to consistently represent the department and the Museum in a positive,

efficient, friendly, and professional manner

• Commitment to the mission, values, and programs of the Chicago History

Museum

• Language:

• Ability to read and interpret documents such as operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of museum visitors and in front of employees of the organization.

• Mathematical:

• Ability to calculate figures and amounts such as percentages, ROI, etc.

• Reasoning:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Physical:

• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, or crouch
• The employee must occasionally lift and/or move up to 25 pounds.

Compensation, Benefits & Logistics

• Budgeted Salary: $24.00 - $27.00 per hour
• Benefits include medical, dental, vision, life insurance, voluntary short-term disability and voluntary life insurance, 401(k) with employer match, paid time off, and 12 paid holidays

Mission

The Chicago History Museum (CHM)’s mission—to serve as the primary destination for learning, inspiration, and civic engagement to connect people to Chicago’s history and each other—underpins CHM’s exhibitions, educational initiatives, community-responsive programs,

partnerships, research and access services, and collecting activities that serve communities across Chicago.

How to Apply

To apply, please submit a current resume and a letter of introduction via the Chicago History Museum application link.

Employment Opportunity Statement

Chicago History Museum is an Equal Opportunity Employer and provides reasonable accommodations as required by law. All qualified candidates are strongly encouraged to apply.