Case Manager (Veteran Services)

Position Overview:

Guided by our mission of 'serving those who served,' the Case Manager provides trauma-informed advocacy and comprehensive case management for a portfolio of 15–30 Veteran households. This role is essential in helping Veterans and their families navigate the path from housing crisis to permanent stability by co-developing and achieving individualized housing stability plans. This Case Manager acts as a dedicated navigator, ensuring every Veteran in the Supportive Services for Veteran Families program receives the equity, respect, and resources they have earned.

Key Responsibilities:

• Maintains a caseload and provides case management with a focus on housing first.
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensure case files comply with regulatory agency standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet requirements of outreach, case management, access to VA benefits and access to other public benefits.
• Financial assistance to eligible households as needed.
• Conducts outreach to identify and provide services to target populations.
• Develop and maintain relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.

• As required, attend all internal, external and community meetings and events relevant to the position.
• Performs additional program-related duties as assigned by the Program Manager.
• Maintain consistent and reliable attendance as an essential function of this role and perform other duties within the scope of the position, as assigned by the Program/Department Manager, to effectively support program/department operations and our agency's mission of serving veterans.

Qualifications:

• Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Possess and maintains a valid, unrestricted driver's license, with an acceptable driving record in accordance with agency policy, current automobile insurance, and vehicle registration.

Core Competencies & Capabilities:

• Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.
• Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and valuing the unique strengths of others.
• Communication: Demonstrate the ability to communicate effectively, both verbally and in writing, across all levels of the organization. Maintain a friendly and positive demeanor when engaging with veterans, families, staff, and the public.
• Creativity and Initiative: Act decisively without prompting, demonstrating a proactive approach to work and a willingness to embrace additional responsibilities. Generate innovative solutions to complex problems or organizational challenges.
• Critical Thinking and Problem Solving: Evaluate information and situations logically to identify key issues and consider alternatives. Effectively set work priorities and develop reasoning-based solutions to achieve desired outcomes.
• Ethics, Boundaries, and Composure: Uphold the highest ethical standards and maintain professional boundaries in all interactions. Remain calm and maintain self-control during difficult circumstances or emergencies.
• Computer Proficiency: Maintain a working knowledge of Microsoft Office software (Word, Excel, Outlook) to support administrative and programmatic functions.
• Organization and File Management: Manage multiple assignments simultaneously while maintaining thorough, accurate files and contract documentation. Ensure data integrity in alignment with grant-related funding requirements.
• Case Management & Resource Navigation: Demonstrate specialized knowledge of case management services and community resources. Maintain expertise in Federal, State, and local assistance programs, including housing, utilities, and disability benefits.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.