Host

Description

Position Summary: To greet guests upon arrival and bid them “goodbye” when they are leaving; to answer the phone cheerfully and always speak in a professional manner; to enter reservations correctly and accurately in Open Table; to assist the entire staff in maintaining a clean restaurant environment; to walk guests to their table striving to create a welcoming and warm environment.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

• Clear and friendly communication skills 
• Greets customers at the door when arriving and thanks guests when leaving
• Assigns guests to tables 
• Provides menus to guests and cleans them afterwards 
• Takes reservations 
• Answers phones 
• Provides guests with pertinent information about hours, directions, specials, special events, menu items 
• Cleans restrooms 
• Clean tables, and other various parts of the restaurant daily
• Put together takeout orders 
• Cash handling
• Interact in courteous and professional manner with Guests, management and co-workers 
• Current CA Food Handler’s Card
• High volume and sometimes stressful position
• Complete opening and closing duties as assigned
• Other requirements: basic math skills, physical requirements could include standing, bending, lifting (up to 25 lbs) or reaching, excellent communication skills.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s) 

• Working Under Pressure - Ability to complete assigned tasks under stressful situations. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers. 
• Motivation - Ability to inspire self and others to reach a goal and perform to the best of their ability. 
• Responsible - Ability to be held accountable or answerable for one’s conduct. 
• Team Builder - Ability to convince a group of people to work toward a goal. 
• Judgment - The ability to formulate a sound decision using the available information.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task. 
• Interpersonal - Ability to get along well with a variety of personalities and individuals. 
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. 
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. 
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. 
• Friendly - Ability to exhibit a cheerful demeanor toward others. 
• Enthusiastic - Ability to bring energy to the performance of a task. 
• Adaptability - Ability to adapt to change in the workplace. 
• Conflict Resolution - Ability to deal with others in an antagonistic situation. 
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance. 
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Leadership - Ability to influence others to perform their jobs effectively
•  Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 
• Energetic - Ability to work at a sustained pace and produce quality work. 
• Safety Awareness - Ability to identify and correct conditions that affect employee safety. • Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities and materials. 
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
• Decision Making - Ability to make critical decisions while following company procedures. 
• Accountability - Ability to accept responsibility and account for his/her actions.

PHYSICAL DEMANDS

Occasionally Position requires this activity up to 33% of the time (0 - 10 hrs/day)

Frequently Position requires this activity from 33% - 66% of the time (2.5 - 10 hrs/day)

Constantly Position requires this activity more than 66% of the time (10 hrs/day)

Physical Demands

Stand (up to 10 hrs/day) Constantly

Walk (up to 10 hrs/day) Constantly

Sit Occasionally

Manually Manipulate Constantly

Reach Outward Constantly

Reach Above Shoulder Constantly

Climb Occasionally

Crawl Occasionally

Squat or Kneel Occasionally

Bend Occasionally

Grasp Constantly

Speak Constantly

Lift/Carry

21-50 lbs Frequently

Push/Pull

13-25 lbs Frequently

Other Physical Requirements

• Vision (Near, Distance, Color) 
• Sense of Sound - ability to converse with people in a loud environment

WORK ENVIRONMENT

The work environment is moderately loud to loud.