Café Member

Description

JOB SUMMARY:

To assist in supporting the mission of the organization through the profitable operation of the Blue Palmetto Cafe, providing a quality experience for the visitors

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Sales and Customer Service

• Maintain neat & professional personal appearance and cheerful, professional attitude
• Greet and make eye contact with customers entering Cafe
• Be knowledgeable about the menu in order to answer customer questions and explain the ingredients
• Have adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local area
• Assist customers as requested, and get assistance if you do not know
• Encourage customer comments and requests
• Satisfy customers regarding their comments and complaints
• Ensure that the cashier counter is properly attended
• Ensure that the telephone is answered promptly
• Ring the bell for help when alone if more than 2 parties are waiting
• Participate in onsite and offsite sales or special events

Café Maintenance and Appearance

• Maintain Café displays to be attractive, clean and customer-friendly
• Utilize and maintain approved signage
• Create appropriate displays for holidays and to promote BTG special events
• Maintain a pleasant environment in customer and work areas
• Maintain cleanliness daily of customer and work areas
• Maintain stockroom, storage areas, walk-in, and freezer in neat, orderly, and rotated fashion
• Sweep floors daily and mop on weekends
• Clean door glass and refrigerated case glass daily and as needed
• Dust shelves, counters, and windowsills as needed
• Pick up trash in patio area flower beds as assigned
• Keep patio tables & chairs clean
• Keep all areas free of safety hazards
• Maintain neat and safe environment while preparing food and cleaning
• At end of day, ensure that Cafe is orderly, computers are un-plugged, lights are out, doors are locked, and alarm is set
• Take trash and broken down cardboard boxes to dumpsters

Communication

• Provide schedule requests well in advance, and cooperate in solving any conflicts
• Report low levels of foods and supplies for re-ordering
• Immediately report any suspicious person/activities or safety hazards to management staff
• Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Café Services Manager or other managers, as appropriate
• Be a team player and maintain open communication with staff and volunteers
• Attend full-staff meetings and training sessions as scheduled
• Answer telephone and respond appropriately
• Serve as a member of Bok Tower Gardens committees as required

Cashiering

• Transact cash register sales
• Transact sales manually during storms when registers are un-plugged
• Have complete knowledge of all cash register functions
• Provide 10% discount for members and 30-hour+ volunteers, and 30% discount for employees
• Provide 20% discount and tax-exemption for departmental changes
• Provide services for special promotions
• Serve all front-counter menu items and drinks
• Keep front-counter menu items well stocked
• Maintain clean tables in dining room
• Maintain aesthetics in dining room and front counter
• Stock Local Produce display
• Keep Beverage Bar stocked
• Maintain specials and soup menu chalk board
• Perform deposit check procedures as needed and work with courier to get deposit to bank
• Work with courier to acquire change
• At end of day, close out and balance cash registers and credit card authorization terminals
• At end of day, perform cash out and deposit procedures as scheduled
• At end of day, run back up and reports at server as scheduled

Product Ordering & Receiving

• Assist in monitoring stock levels of foods and supplies, and document needs
• Follow safety standards for handling heavy boxes
• Check in food and supplies and ensure quantities and quality
• Report discrepancies to Café Services Manager, and provide documentation
• Stock ordered items promptly, and rotate food and supply items using FIFO system

Inventory Maintenance

• Participate in the inventory process every summer
• Assist Café Services Assistant Manager in researching discrepancies
• Take line or vendor inventory counts as assigned throughout year

Food Prep

• Assist in monitoring temperatures in freezer and all coolers
• Set up front counter, front line, beverage bar, ice machine, back line, salad prep and sandwich prep areas
• Prepare adequate supply of all sandwich and salad ingredients
• Use meat slicer to slice food products
• Portion salad dressings
• Maintain proper rotation of foods in freezer, stockroom, all coolers, etc.
• Properly label appropriate foods
• Determine all needs in advance and perform freezer take-out accordingly

Cooking

• Set up, stock and keep work area organized
• Monitor and control food and equipment temperatures
• Prepare menu items using the sandwich prep area, salad prep area, fryer, stove, oven
• Maintain proper order & organization of kitchen tickets
• Prepare boxed meals for groups
• Prepare breakfast, lunch, and party meals for catering in lecture halls
• Prepare meals for special events

Utility

• Inspect and correct for cleanliness in kitchen, dining room and patio area when opening
• Clean glass doors, display case, outside menu board daily
• Operate the dish washing machine
• Take out the garbage
• Maintain Coke machine
• Break down and clean front counter, front line, beverage bar, back line, salad prep and sandwich prep areas at end of day
• Sweep floors in kitchen, dining room and bath room daily
• Mop floors in kitchen, dining room and bath room on weekends
• Maintain mop station
• Process laundry

Financial

• Work toward meeting or exceeding budgeted revenues
• Work to maintain or increase dollars per visitor
• Control expenses to maximize profit

SUPERVISORY RESPONSIBILITIES:

None

Requirements

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability, as well as competencies, required.

EDUCATION AND EXPERIENCE:

•  High School Diploma or equivalent preferred
•  Some previous experience in the food service industry preferred

KNOWLEDGE AND ABILITIES:

• Good verbal and written communication skills
• Good organizational skills for dealing with diverse duties
• Pleasant, polite manner for dealing with public as well as staff
• Flexible and motivated
• Outstanding customer service skills
• Ability to work in a fast-paced environment
• Excellent time-management abilities
• Must be able to handle a variety of multiple duties
• Good interpersonal and problem solving skills
• Good computer skills
• Must have the ability to be SafeStaff Certified
• Dependable and trustworthy

COMPETENCIES - To perform the job successfully, an individual should demonstrate the following competencies:

Emotional Intelligence - Is able to accurately identify, understand and manage one’s own emotional reactions and the emotions of others in order to relate, establish interaction, solve problems and engage in mutually successful experience. It involves the ability to regulate one’s emotions, to use them to make good decisions, to act effectively and to interact with other people in constructive ways. Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

People Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Learning Agility - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Patience – Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

Peer Relationships – Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 

Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. 

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

• Varied weekly schedule up to 29 hours per week, Monday through Sunday. , including weekends, holidays and occasional nights
• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs.
• Occasional ascending or descending ladders, stairs, ramps.
• Constant computer/POS Register and bar equipment usage.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
• Constant reaching, turning, and performing precision work around bar area
• Constant receiving detailed information through oral communication.
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Occasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
• Constant clarity of vision at near and/or far distances.