Mainline Technician

General Summary: 

Works as part of the mainline team, performing coax builds, routine preventive maintenance, and responding to outages. Operates company vehicles and uses various electronic testing devices.   Ensures work is in accordance with relevant codes. 

  Essential Job Functions: 

• CATV trunk / distribution cable and active components from the HE to the customer’s device.
• Responsible for debugging and repairing escalated faults that result in out of specification tap MER readings.
• CATV Power system maintenance and repair.
• May splice new builds/extensions of plant including amplifiers, line extenders, taps, etc. 
• Respond to cable coax and active equipment troubles after hours per company policy. 
• Sweep and balance CATV systems.
• Notify appropriate personnel when performing maintenance that may result in degraded customer service.
• Find and repair egress leaks. 
• Maintain documentation:
  1. Perform FCC Proof-of-Performance and maintaining documents.
  2. Electric readings at key network locations.
  3. Document sweep and balancing.
  4. Establish equipment lists and maintenance records.
  5. If any changes are made to the physical plant, verify (make sure) mapping department knows about changes.
  6. Optical readings at fiber nodes.
• Participate in on-call rotation.
• Identify chronic cable plant issues. 
• Work at various heights from ground using poles, ladders and platforms.
• Operate company vehicles which may be designated as Commercial Vehicles in a safe manner.  
• Required to maintain a valid driver’s license, safe driving record, and DOT medical certification, if required.
• Performs all other related duties as assigned by management.

Knowledge, Skills, and Abilities: 

• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment; makes good decisions and is willing to learn.
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Job Knowledge -Knowledge of and experience in telecommunications maintenance requirements and regulations, knowledge of telecommunications equipment, networks and processes including fiber optics and must be technically competent in installation/repair in order to direct others in the successful performance of their duties.
• Communications - speaks clearly and persuasively in both positive and negative situations, listens, gets clarification, and responds well to questions. Adept at composing professional business correspondence.
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality and is open to coaching and new ideas
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents and regulations
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Flexibility – Must be able to work outside normal business hours when necessary. 

Qualifications:

• High School diploma or equivalent.  
• 3-5 years of experience with telecommunications installation/repair preferred.
• Must be familiar with and have experience with operating a bucket truck.
• Must possess and maintain a valid driver’s license with a safe driving record
• Must be eligible and willing to obtain any required medical certification and/or license needed to operate a commercial vehicle
• Must pass pre-employment background check, to include driver history, medical and drug test, and criminal history.
• Must be capable of working in all temperatures, climates, and weather conditions.

• Must be available to work outside normal business hours when necessary

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.  The employee is required to operate a motor vehicle on a daily basis. The noise level in the work environment is usually low to moderate.