Insurance Policy Service Representative

AAA Oregon/Idaho is looking for joyful individuals to join an extraordinary team and help members over the phone.   

With over 100 years of experience, members trust AAA with all of their insurance needs. The Insurance Policy Service Representative handles incoming customer inquiries and explains insurance coverage, and is responsible for implementing policy changes for Members on their home and auto insurance.

This position requires 100% onsite presence Monday-Friday at our administrative headquarters in Downtown Portland, Oregon. We do not provide relocation assistance for this position. 

The Ideal person has:    

• Strong customer service skills and desire to help.  
• Property & Casualty license or ability to obtain within 30 days of hire required.    
• Strong technical skills including use of multiple computer programs, Microsoft Office products and Internet applications.   
• Organizational and time management skills.   
• Strong verbal communication and interpersonal skills.    

AAA Oregon/Idaho offers robust benefits:    

• Competitive pay.  
• Public transit reimbursement for Portland metro office.
• Medical insurance (75% premium paid by AAA, low to zero deductible plan options, high quality coverage with low co-pays).  
• Dental insurance with orthodontia coverage.  
• Up to 9% 401(k) contributions and match.  
• Paid sick, vacation, and holidays. 

At AAA, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking; we go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability, for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet: we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers; discovering new places, uncovering new worlds. We go for the past, present and future. We are AAA.  

**See full job description attached. **