Intake Coordinator/Lead Visit Monitor

Department:                      Parent and Youth Support Programs

Reports to:                         Direct Care Supervisor of Supervised Visitation

Schedule:                            37.5 hours per week;                 

Tuesday, Wednesday, and Thursday, 10am – 6:30pm-Springfield

                                                Friday 1pm-9pm Florence

Saturday 8:30am – 3:30pm-Florence 

FLSA Status:                       Non-Exempt

Starting Rate:                    $24.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
• Perform quality work within program guidelines and deadlines. 
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 
• Maintain professional behavior and strict confidentiality. 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Lead Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Direct Care Supervisor regarding the status of visits and any concerns.

Essential Responsibilities

• Schedule and conduct in-person orientation, phone intakes with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit. 
  • Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
  • Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment. 
• Input all new client intakes and goals into AWARDS within 48 hours.
  • Monitor supervised visits at Springfield, Dunbar, and Florence Centers as needed for coverage.
  • Assist with set up and closing (setting up of rooms and cleaning up at end of the day).
• Ensure all equipment is ready for visits.
  • Model appropriate parenting behavior and encourage healthy parent child relationships/interactions.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Ability to resolve conflict using de-escalation techniques and trauma informed skills
  • Conduct Risk Assessments, as needed
  • Check in with security to ensure safety of the facility per Security Standards.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

Qualifications 

• Bachelors Degree (Required)
• Spanish Speaking (Required) 
• Excellent verbal, written, and organizational skills (Required)
• Computer skills (Preferred)
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship (Preferred)
• Experience and knowledge of child development and impact of domestic violence on children (Preferred)
• Understanding of both interpersonal and structural racism and bias; (Required)
• Access to reliable transportation and valid driver’s license required. (Required)
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement (CBA). This position is covered under the CBA (union) and is subject to union dues.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 150-day Introductory Period.