Automotive Business Development Center Rep. ( BDC call Center )

Company: University Automall

Location: South Florida

About Us: University Automall is excited to expand our Sales Departments with the creation of a state-of-the-art call center. We handle a high volume of inbound and internet inquiries for our three stores, ensuring exceptional service for new and returning clients.

Compensation:

• Hourly pay: $14.00 - $28.00 per hour
• Average monthly earnings: $2,400 - $5,200
• Performance-based bonuses

Responsibilities:

• Manage inbound and outbound phone calls
• Schedule service appointments and follow up on leads
• Resolve customer issues and concerns
• Direct customers to appropriate departments or employees
• Build and maintain relationships with clients
• Confirm and reschedule appointments
• Regain customer retention
• Maintain professional phone etiquette and voice

Qualifications:

• Bilingual (English/Spanish) a plus
• Prior experience in BDC, automotive service/sales, or customer service is a plus
• High-volume call experience 
• Strong negotiation and rapport-building skills
• Detail-oriented with excellent attendance
• Professional phone skills and a friendly demeanor

Schedule:

• Full-time position
• Shifts: 8-10 hours
• Monday to Friday, with weekends as needed
• Holidays and overtime as required

Benefits:

• Dental, health, and vision insurance
• Paid time off
• Flexible schedule
• Bonus and commission opportunities

License/Certification:

• Driver's License required