Older Adult Protective Services Investigator I

Description

Shift: Monday – Friday, 8:30 AM – 4:30 PM (Must be flexible to work evenings & weekends as needed)  

Location: Requires in-person fieldwork within Philadelphia County, with occasional office presence for meetings, trainings, and other activities. (Hybrid schedule available after 6 months; fieldwork will still be required) 

Join Our Team – Make a Difference! 

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity. 

About Us: 

Philadelphia Corporation for Aging (PCA) is a nonprofit founded in 1973 and part of the nationwide Area Agency on Aging (AAA) network. Established under the Older Americans Act, PCA supports older adults and caregivers through advocacy, public funding stewardship, program development, and service coordination. 

What You’ll Do: 

The Protective Services Investigator evaluates the medical, social, and psychological needs of older adults, investigates allegations of elder abuse, neglect, abandonment, and financial exploitation, and offers services to detect, reduce, correct, or eliminate the risks associated with all types of abuse identified during investigations.

Key responsibilities include: 

• Receives and investigates reports of abuse, neglect, exploitation, and abandonment of individuals aged 60 and above. 
• Conducts in-person interviews and gathers evidence to determine whether reports of abuse or neglect are substantiated or unsubstantiated. 
• Assesses the need for emergency intervention including petitioning for involuntary mental health commitments, protection from abuse orders, emergency intervention and access orders, when appropriate.   
• Seeks support from law enforcement in delivery and enforcing above-mentioned court orders.  
• Completes investigations and develop care plans for older adults which may include family members, friends, and formal service providers. 
• Provides ongoing case management to older adults in need of protective services. 
• Establishes and maintains relationships with public service providers, including mental health and health care providers, police district offices, and other community agencies.
• Testifies in court as needed. 

Requirements

• Education: Bachelor's degree in social work, behavior sciences, human services, or a related field. 
• Experience: 1 year of professional human services, law enforcement, or nursing experience. 
• Requirements: A valid driver's license, a good driving record and access to a fully insured car. 
• Skills: Demonstrates effective time management, strong organizational skills with keen attention to detail, and excellent written and verbal communication abilities. 

What We Offer: 

• Competitive Pay & Benefits – Including medical, dental, vision, prescription coverage, and flexible spending accounts 
• Employer-Paid Coverage – Life insurance, short-term disability, and long-term disability 
• Retirement Savings – 403(b) plan with employer contributions and optional pre-tax employee contributions 
• Generous Time Off – Paid time off (PTO) and company holidays 
• Convenience & Support – Direct deposit, pre-tax commuting and parking benefits, and access to an Employee Assistance Program (EAP) 
• Training & Development – Paid orientation and ongoing professional training opportunities 

For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at https://www.pcacares.org/ 

All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted. 

EEO/AAP Statement 

Philadelphia Corporation for Aging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by federal, state, or local laws.

Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.