Conference Services Manager

Conference Services Manager

 Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. 

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

The main role is a customer orientated position for both internal and external customers for all aspects of the social and corporate catering sales field. Co-ordinates all aspects from initial enquiry through to booking, planning, obtaining pertinent information relative to events inquired by or booked by customer and communicates all conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value.

A secondary purpose is to coordinate all aspects of conferences (sold by Sales Department) as assigned by Director of department and communicates all conference related information to hotel team members in an accurate and timely manner.

Key Responsibilities

Welcome to the core of what being a Reservations & Revenue Manager

is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers.
• Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to the Director of Banquets.
  • Maintains positive guest and colleague interactions with good working relationships.

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Experience with major Hospitality Sales CRM Systems 
• Minimum of 2 years Conference event planning & catering sales experience within hotel environments
• Possess high level of verbal and written communications kills
• Work hour flexibility including, late afternoon, weekends and bank holidays
• Must be organized with the ability to handle multitasking

The Cherries on Top (Nice-to-Haves):

• Bilingual, Spanish & English
• Bachelor’s Degree

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!