PATIENT ASSOCIATE

We are seeking a Patient Associate for our Jackson Heights location.

Position Summary:

The Patient Associate registers patients, collects co-pays and payments for services and enters registration information in EMR.

The major duties of the position include, but are not limited to:

• Customer Service
• Receive persons presenting to clinic reception area.
• Patient registration
• Collect co-pays and payments for services from patients
• Collect and enter registration information in EMR
• Receive incoming telephone calls, redirects those calls and/or records messages.
• Assist with patient flow
• Schedule patients efficiently, follow up with patients for missed appointments

Administration

• Verify patient insurance eligibility prior to appointments
• Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
• Confirm appointments, follow up for missed or cancelled appointments
• Perform light bookkeeping, filing, maintenance of an appropriate office environment.

Compliance

• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Comply with agency policies and procedures and regulatory requirements. Represent agency and its services

QA/QI

• Participate in Quality Improvement activities

Collaboration

• Participate in patient recruitment and retention activities.
• Assist with referrals to external agencies/services.

Qualifications:

• High school diploma/GED with 2 years of working experience required. Some college education with 1 year ofworking experience preferred.
• Excellent customer service skills are required
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
• Ability to work both independently and in a team.
• Ability to sit in front of computer long hours required.
• Demonstrated commitment to professional development.
• Experience working with people living with HIV/AIDS preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to speak Spanish language is preferred.
• Knowledge of eClinicalWorks EMR is preferred.