Retail Showroom Consultant

Description

Location: Oconomowoc, WI

Job Type: Full-time

Reports to: Showroom Manager

Schedule: Weekdays, evenings, and Saturdays (closed Sundays)

Compensation: $20.00 - $22.00 per hour, DOQ

Benefits: Medical, dental, vision insurance, short-term disability insurance, voluntary accident, critical illness, and hospital indemnity insurance (FT), company paid Life insurance and Long-term disability, 401(k) with company match, profit sharing, Paid Time Off, employee discount (FT & PT)

Help people design the spaces they dream about

At By the Yard, we build premium outdoor furniture designed to last for decades. As a Showroom Consultant, you will be part of a team that helps customers feel at home outdoors by guiding them through our products, answering their questions, and delivering a great experience every step of the way.

This is not a commission-based role. We focus on relationships, not pressure. Many customers visit us after thinking about their purchase for years. They are looking for thoughtful support and guidance, not a sales pitch.

What You'll Do

• Welcome customers to the showroom and help them choose products that fit their needs
• Answer phone calls and emails with professionalism, clarity, and care
• Share product knowledge and help customers feel confident about their choices
• Process quotes and orders, enter accurate customer information into our systems
• Keep the showroom clean, organized, and aligned with brand standards
• Support events, fairs, and trade shows as needed
• Assist with tasks that keep the team running smoothly, including shipping support and general showroom maintenance
• Assist drivers with completing enhanced deliveries as needed 

Requirements

What You'll Bring

• One to three years of experience in retail, hospitality, or customer service
• Clear, friendly communication skills in person and over the phone
• Strong attention to detail and the ability to manage multiple tasks with care
• A proactive approach and a willingness to support your team wherever needed
• Familiarity with basic technology, including Microsoft Office
• Availability to work a retail schedule that includes evenings and Saturdays
• High school diploma or equivalent

Why You'll Love Working Here

• Closed on Sundays as a part of our commitment to balance and family time
• A steady, people-first culture that values both growth and stability
• We support growth from within and provide paths for team members to take on more responsibility over time
• A hard-working, collaborative, and supportive team culture with hands-on mentoring and training
• The chance to make a lasting impact in customers' homes and lives

Who We Are

Since 1995, By the Yard has been creating outdoor furniture that stands the test of time. Our pieces are crafted in the Midwest using sustainable materials and built to be enjoyed for years to come. As a family-owned business, we believe in doing what is right for our customers, our team, and the environment. That means delivering quality you can count on, supporting a culture that values people, and taking care in everything we do.

Learn more here.

About us.