Call Center Agent

We are seeking a Call Center Agent to join our team!

We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.

Responsibilities include (but not limited to):

• Handle customer inquiries in a polite and firm manner
• Help deescalate issues and incoming grievances
• Provide information about the products and services the practice provides
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions and as needed
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask putting patients and clients as a priority
• Positive and professional demeanor with a willing attitude
• Excellent written and verbal communication skills