Tim Hortons Store Manager

Description

Position Summary:

Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Manager performs all the duties of a Barista or Baker plus is in charge of the day-to-day operations of the store.

Tasks & Responsibilities:

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implements strategies to help meet store goals and objectives
• recruiting, developing, and motivating store employees who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service/selling culture to maximize sales and drive-thru times
• Working as a Customer Service Representative and supervising QSR
• ordering, bank deposits, and daily paperwork
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• controlling labor hours, cash, REV and DM audits, and waste.
• Help maintain a neat and clean store environment for our customers and employees
• Other duties as assigned
• Attend monthly financial meeting with district manager

Requirements

Pre-requisites:

• A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurant
• High School graduate or equivalent
• Must have a valid Driver’s license and clean Motor vehicle Repot
• Must pass a drug test
• Must pass a background check
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication, and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Attend the Modern Management course
• Servsafe certified

Working Conditions and Physical Requirements:

• Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
• Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
• Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
• Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
• Must have the ability to work a minimum of 40 to 50 hours a week.
• Must have reliable transportation and the ability to be on call 24 hours a day.
• Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits:

• Eligible 1st of the month, following 60 days from the date of promotion
• Low deductible Insurance
• Short Term Disability
• Paid Life Insurance (Can buy extra coverage for self, spouse and children)
• Dental
• Vision