Plumbing Helper (Service and Installation Technician)

Description

JOB TITLE: Plumbing Helper (Service and Installation Technician)

DEPARTMENT: Service 

REPORTS TO: Service Manager

SUMMARY: As a Plumbing Helper, you will be responsible for operating commercial, residential and light industrial water treatment systems. This position requires the skills to successfully install water softeners and/or filtration systems, also provide preventive maintenance as required. Must have a mechanical aptitude and must be willing to learn on an ongoing basis. Must be dependable, organized, and have strong interpersonal and communication skills. Culligan offers competitive wages plus a commission plan and a generous benefits package. 

BENEFITS:

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts
• Employee discounts for Culligan in-home products
• Company-provided workwear, cell phone, and tablet
• Company-paid training

Responsibilities

• Safe operation of a Company vehicle in compliance with all state and federal DOT laws
• Abide by all company policies as contained in the company employee handbook while following safety procedures
• Perform complete diagnostics on commercial and residential water treatment equipment, identify malfunctions, and resolve issues accordingly
• Provide scheduled maintenance on water treatment equipment
• Identify additional services that may be required and present all options to the consumer
• Represent Culligan through direct interaction with customers. Communicate the status of equipment with customers and provide solutions
• Complete basic installation and removal of water treatment equipment
• Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering
• Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools
• Measure, cut, thread, or bend pipe to the required angle using hand or power tools or machines such as pipe cutters, pipe-threading machines, or pipe-bending machines
• Review blueprints, building codes, or specifications to determine work details or procedures

Requirements

   Requirements

• High school diploma or equivalent
• Appropriate, valid driver’s license
• 5 years experience in either residential/commercial/Industrial HVAC
• 3 years experience in either residential/commercial/Industrial plumbing
• Qualified candidates must have the ability to lift up to 80 pounds
• Drive for extended periods (2-3 hours)
• Knowledge of the surrounding area where you would be working
• Must have excellent interpersonal and communication skills (verbal/written)
• Kneel/bend for extended periods of time

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, utilize hand and finger dexterity, and hear.      
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Occasionally required to taste or smell
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts 
• Occasionally work in high, precarious places 
• Occasionally exposure to outside weather conditions 
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually quiet-moderate 
• The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 100 pounds / continually lift and/or move up to 50 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Occasionally will work in confined spaces
• Specialized equipment, machines, or vehicles used: Use of power tools, possible forklift, and handheld devices

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.