Beverage Director Mortar & Pestle Bars

Description

JOB TITLE: Beverage Director

REPORTS TO: Corporate Office

DIRECT REPORTS: All Bar/Beverage Staff 

COMPENSATION PACKAGE:

• Annual Salary commensurate with experience and aligned with the company compensation metrics established 
• 10 days (80 hours) vested Paid Vacation per year, earned by period
• Sick Leave (earned according to local/state/federal compliance mandates by location)
• Medical Insurance (Paid 50% by the company after 60-day collaboration period)
• Maternity/Paternity Leave
• Cell Phone Reimbursement
• Commuter Benefits
• Free Shift Meals
• Discounted Meals at all corporate owned restaurants

KEY AREAS OF PERFORMANCE

• Bar/Beverage/Cocktail Operations
• Bar/Beverage/Cocktail Menu Development and Execution
• HR & Labor Controls/Procedures
• Accounting/Purchasing/Inventory Control for Beverage Programs and Bars in Company Restaurants
• IT (minimal operations knowledge), Microsoft Suite, Spreadsheets, Point-of-Sale Systems
• Public Relations
• Kitchen and Service Support
• Office/Admin/Payroll Support
• Special Events
• Maintenance of Bar Equipment and Cleanliness

SUPERVISORY REQUIREMENTS

• Supervises all Bar Staff for restaurant locations as assigned

PHYSICAL DEMANDS

• Position may be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands.

WORK ENVIRONMENT

• The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

The job description herein is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. 

The company may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. 

This job description does not constitute a contract for employment and may be changed at the discretion of Company Leadership with or without notice. 

Position Summary

Responsible for overall performance of Bar Operations in restaurant locations in a defined region. The Beverage Director is responsible for increasing sales and profits through financial management and leadership practice in the company’s Bar Program. This high-level Director’s role provides leadership, direction, and support to Bar Manager’s and Bar Staff with the overall goal of ensuring the effective operation and success of restaurant locations within their region. The Beverage Director consistently demonstrates, as well as enforces, company policies, practices, and procedures.

ESSENTIAL RESPONSIBILITIES

Sales and Profits

• Develops and implements creative and targeted sales-building strategies for assigned company restaurants to ensure optimal sales and earnings
• Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets
• Meets or exceeds budgeted sales in the Area.
• Maximizes profits and Area by controlling expenses within established budget guidelines
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Monitors restaurant management and employee schedules
• Assists restaurant leaders in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas
• Executes and follows up on the financial results on a period basis
• Executes and is accountable for all controllable financial results on a period basis according to plan

Operations and Quality Standards

• Ensure all restaurants meet or exceed Operations and Quality Standards
• Performs visitations at each restaurant on a frequent basis to ensure bar staff understands strengths and developmental opportunities as they relate to quality standards. Provides a summary of visitations to company leaders.
• Completes and maintains an accurate assessment report for each restaurant in the assigned area on an ongoing basis
• Develops and implements action plans to rectify negative assessments
• Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
• Follows and enforces compliance with all brand standards, company policies and procedures

Hospitality, Culture, and Community Involvement 

• Responds immediately to all customer issues to ensure guest satisfaction has been achieved
• Checks with bar staff daily to monitor employee and guest satisfaction, interaction, and engagement for their area
• Monitors progress of the Bar Manager’s/Team Leaders ability to invoke positive change among their team
• Responsible for providing direction to the Bar Manager with regards to achieving the standard that is established in our values
• Understands and is capable of telling the “story” of the restaurant(s) how it was started, what it means and how it relates to communities in which our restaurants are located
• Identifies opportunities for partnerships with local organizations
• Promotes corporate citizenship and social responsibility

Recruiting and Retention

• Responsible for management staffing, training, retention and turnover
• Maintains management staffing in each Area according to budgeted levels
• Forecasts management staffing needs with HR
• Works collaboratively with HR to create and maintain plans for developing internal candidates for promotion
• Conducts interviews to assist Bar Manager with store level staffing
• Collaborates with HR to conduct exit interview process with all management that leave the company

Training

• Conducts training for managers and bar staff on new products and refresher training as necessary
• Trains Manager in changes in company policy, menus, recipes, or procedures
• Helps Managers in identifying potential problems and develops solutions
• Works with Corporate Team to train Managers in use of performance development tools
• Ensures proper training of Manager Trainees and monitors effectiveness of designated training stores within the region

People Development

• Develops managerial and leadership abilities of restaurant management staff
• Reinforces our Company’s Core Values consistently
• Conducts meetings with restaurant management team on a regular basis
• Ensures Bar Managers have meetings with bar staff on a regular basis
• Conducts performance development reviews on bar staff and collaborates with HR on the staff members individual development plans (IDP). 
• Provides coaching and feedback on an on-going basis
• Demonstrates positive workplace practices according to our company values

Employee Relations

• Accurately and consistently documents (and requires Bar Manager to document) performance appropriately
• Responsible for following the approved termination process as outlined in the Employee Handbook
• Uses consistent practices in managing performance problems
• Conducts investigations as required for cash, harassment or any unfair employment practices. Requests assistance from HR as needed for advice
• Coaches bar staff for improved performance
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Works with service and culinary management team to define potential issues/problems and assist the restaurant management team in building solutions

Policies and Procedures

• Ensures compliance on procedure outlined in all restaurant reference manuals
• Ensures compliance on company cash control, and safety and security policy
• Monitors Internal Audit Controls within each restaurant on a frequent basis
• Ensures accidents and incidents are reported to HR in a timely manner
• Monitors procedures for resolving Health Department violations promptly
• Helps to monitor employee files and payroll records in accordance with company guidelines
• Monitors compliance with all Equal Employment Opportunity and labor laws (state/federal)
• Ensures compliance with HR/Financial Audits
• Ensures that proper I-9 identification and required information is in compliance during on-boarding

Administration

• Completes all required financial reports accurately
• Responds to weekly and period P&L statement and take corrective action as necessary
• Reviews all other company generated reports to ensure that proper control and performance is being maintained
• Researches and processes invoices in a timely manner
• Reports weekly numbers to leadership in a timely manner
• Provides and maintains monthly calendars of events, meetings, and store requirements
• Completes expense reports on a period bases
• Ensures the Bar Staff complete cash audits nightly
• Processes Payroll information in a timely manner by making sure Bar Manager’s submit and approve labor hours on time.
• Checks e-mail and Glip on a frequent basis and responds accordingly

Summary of Essential Responsibilities 

• Actively participates and encourages Bar Management teams’ involvement in Brand sponsored activities
• Willingly assists others without being asked
• Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
• Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result
• Ensures timely implementation, training and ongoing execution of all company initiatives and marketing promotions
• Develops employees through training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Attracts, hires, on-boards and retains the best talent to meet staffing requirements and guest service standards at each store in the region
• Proactively handles employee relations issues and deviations from Brand Standards; involves the Corporate Operations Leader and HR as appropriate to resolve issues
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Monitors that proper security procedures are in place to protect employees, guests and company assets
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
• Works to create and maintain an enjoyable and respectful environment for our guests and employees
• Maintains compliance with all employer’s employment policies and Brand Standards to include all state, local and federal regulations
• Follows management cash handling, inventory and other operational procedures as outlined by company standard operating procedures
• Maintains & implements a strong commitment to guest satisfaction
• Completes all other tasks and duties as assigned.

Requirements

POSITION QUALIFICATIONS

• Four+ years multi-unit supervisory experience in the restaurant, hospitality, or retail industry preferred
• Demonstrated success in Beverage and Cocktail Development 
• Understanding of Indian Cuisine and how bar/beverage development relates
• Advanced creativity and innovation in recipe development and flavor profiles
• Knowledge of OSHA and EEOC regulations, bar, restaurant/food safety procedures, federal and state employment laws, on-boarding and employee exit requirements
• Must have basic understanding of computer and Point of Sale (POS) systems with a proficiency in Word, Excel, and the ability to navigate through the Internet and various software platforms used by the company
• Ability to successfully perform all job duties of all bar positions in the restaurant
• Ability to work a minimum of 55 hours a week
• Food Safety Manager certification required
• Strong organizational skills with excellent oral and written communication skills
• Ability to communicate effectively, both orally and in writing, in the English language. 
• Possesses basic math skill (add, subtract, multiply, divide)
• Places a value on diversity, community, and shows respect for others
• Proven ability to problem solve and handle high stress situations
• Ability to interpret financial statements and understand contributing factors
• Must be prepared to multitask in accordance with the demands of the business
• Ability to identify and anticipate opportunities and implement corrective action steps
• Ability to work weekends, holidays, and evenings as needed