Employee Paid Services Account Representative

Description

Position Summary:  

The EPS Account Representative is responsible for collections and follow-up with Employers to obtain prompt/accurate payment on accounts. The EPS Account Representative will assist and manage all aspects of employer account receivable functions of the organization including billing, collections, follow-up, payment posting, and credit balance resolution. 

Duties and Responsibilities:  

• Preparation, submission and management of invoices to all Employer contacts. 
• Maintain knowledge of current billing requirements for all employer accounts. 
• Track and monitor financial activities of all Employer accounts.
• Resolve billing issues of outstanding claims providing information needed such as medical records or results and maintain current aging of accounts receivables. 
• Responsible for maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost. 
• Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by coworkers, management and Employers. 
• Participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as any meetings while working telecommute during assigned daily work schedule. 
• May receive incoming telephone calls and resolve issues communicated. 
• Assists in reviewing and balancing transaction reports for administration. 
• Performs various duties as needed in order to successfully fulfill the function of the position. 
• Ability to interpret and apply policies and procedures. 
• Other duties as assigned. This is a safety sensitive position. 

Qualifications: 

• Education: 
• High School diploma and/or equivalent combination of education and experience 
• Experience: 
• 12 months experience in Medical field or equivalent
• Skills: 
• Ability to use 10key by touch o Able to type 45 wpm 
• Basic Microsoft Excel and Word knowledge, Medical billing knowledge o Analytical skills 
• Organizational skills 

Working Conditions: 

• Subject to varying and unpredictable situations and interruptions. 
• Occasionally subjected to irregular hours.  
• Occasional pressure is due to a fast-paced environment. 
• Position may require lifting, carrying or pushing equipment or patients. 

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Requirements

Physical Requirements: 

• Must be able to see with corrective eye wear 
• Must be able to hear clearly with assistance 
• May be exposed to infectious and contagious diseases.  
• May be in contact with patients under a wide variety of circumstances. 
• Able to handle emergency or crisis situations. 
• May be occasionally subject to irregular hours. 
• May be required to wear protective equipment as necessary.