ICBS Crisis Supervisor

Position: ICBS Crisis Supervisor (Full-Time – 1 Openings)
Division: Integrated Community-Based Services (ICBS)
Location: Park Forest, Illinois (Remote with Occasional On-Site Meetings)
Reports To: Program Administrator

SUMMARY

The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards.

The position operates primarily remote, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Supervision & Program Oversight

• Provide ongoing supervision, coaching, and performance evaluations for ICBS staff.

• Conduct session observations and file reviews to ensure quality and compliance.

• Facilitate team meetings to promote collaboration, problem-solving, and program excellence.

• Oversee onboarding, training, and professional development for new and existing team members.

• Monitor productivity and service outcomes, providing targeted support when needed.

• Ensure trauma-informed care principles are integrated into all aspects of service delivery.

• Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments.

Crisis Response Coordination

• Respond to CARES calls and coordinate follow-up services when necessary.

• Provide real-time support and direction to on-call crisis workers.

• Ensure timely documentation and updates in Authority and related systems.

• Approve shelter placements, coordinate transportation, and manage crisis communications.

• Communicate with hospitals, DCFS, and law enforcement during crisis interventions.

• Create and manage the on-call schedule to maintain 24/7 service coverage.

• Track and submit CRS data and after-hours reports for compliance and program evaluation.

Compliance & Reporting

• Prepare and submit all required program, monthly, and quality assurance reports.

• Maintain complete and accurate client files and documentation per agency and funder standards.

• Participate in audits and ensure ongoing program compliance.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree (BA/BS/BSW) required; Master’s degree (MA/MS/MSW) preferred LPHA.

• Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services.

Skills & Abilities

• Strong leadership, organizational, and communication skills.

• Ability to manage and guide teams during high-pressure or crisis situations.

• Proficiency in documentation, performance monitoring, and virtual team management.

• Familiarity with trauma-informed and strengths-based approaches.

Other Requirements

• Must be available for evening and/or weekend hours.

• Must reside within commuting distance of Park Forest, IL for required in-person meetings.

• Valid Illinois driver’s license and automobile insurance required.

• Must carry an agency-issued cell phone during scheduled hours.

WORK SCHEDULE

• Full-Time (1 Openings): 40 hours per week — includes evening and/or weekend coverage.

• Primarily remote, with occasional on-site meetings or team events in Park Forest.

COMPENSATION & BENEFITS

• Salary Range: $65,000 – $75,000 (based on education and Experience ( LPHA is open to the higher part of the range) )

• Monthly Cell Phone Stipend: $50/month

• Comprehensive Benefits Package Includes:

  • Health, Dental, and Vision Insurance

  • Disability & Life Insurance

  • Paid Vacation, Sick Days, and Holidays

  • Retirement Plan

  • Employee Assistance Program (EAP)

  • Employee Discounts on services such as cell phones, restaurants, and more