Front Desk

Description

About Utah Partners for Health (UPFH)

At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we're able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah.

Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Medical team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more!

ESSENTIAL JOB FUNCTIONS 

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention. 
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments. 
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments. 
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

OTHER JOB FUNCTIONS 

• Maintain equipment and stocking of supplies. 
• Ensure the cleaning of the reception work and waiting area. 
• Other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE 

• High School Diploma or equivalent is required. 
• Less than 1 year related experience is recommended.
• Preferred, but not required: 
• Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2. 

KNOWLEDGE, SKILLS, ABILITIES 

• Skills in data entry with high level of accuracy.
• Knowledge of billing and collection processes.
• Knowledge of clinic flow and processes.
• Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• Ability to work in an organized fashion with a high attention to detail.
• Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers. 
• Ability to handle and defuse stressful or tense situations.
• Ability to manage time effectively and multitask.
• Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• Ability to communicate fluently in Spanish (writing, reading, and speaking). 

WORK ENVIRONMENT/PHYSICAL ABILITIES 

• Must be able to sit, stand, talk and hear for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• General office environment conditions, with moderate noise levels.
• May be exposed to potentially dangerous bodily fluids or hazardous chemicals.