Services Coordinator

Description

The Services Coordinator will report to the Director of Consulting Services, assist the Services Manager and work very closely with the recruiting team. The Services Coordinator is responsible for managing the candidate interview process, contributes to operational improvements, and other strategic initiatives while maintaining accurate and compliant documentation and reporting. This role also serves as a key liaison between candidates, client stakeholders, and internal leadership, ensuring seamless operations and an exceptional consultant and client experience.

Key Responsibilities

Consulting Services Team Administration

• Work closely with recruiters to launch candidate intake process and assist with follow up.
• Maintain internal database of applicants accurately and urgently.
• Schedule all screenings and client interviews.
• Once candidate is selected work closely with Services Manager to begin onboarding process.

Consultant Support 

• Assist Services Manager in communication with consultants regarding time tracking, invoicing or payroll, and compliance requirements.
• Manage ServiceNow tickets for onboarding, access, equipment, and issue resolution.
• Develop and improve workflows, templates, and process documentation.
• Ensure all systems and records are updated with accurate offboarding details.
• Ensure Fieldglass updated with offboarding details and maintain tracking of asset return.
• Coordinate morale support of consultants ordering bereavement, baby, and wedding gifts.

Time Tracking and Reconciliation

• Oversee time tracking processes for consultants (W2, C2C, and 1099).
• Reconcile time submissions and follow up with consultants and managers for approvals.
• Identify process gaps and recommend improvements (e.g., W2 PTO tracking via Paylocity).
• Collaborate with internal accounting team to ensure accurate and timely payroll processing.

Requirements

• 5+ years of experience in business operations, staffing, recruiting coordination, or consultant management.
• Must have extreme attention to detail and organizational skills, and be process and efficiency focused
• Strong understanding of onboarding processes, compliance requirements, and contract management
• Experience with tools such as Salesforce, DocuSign, FieldGlass, ServiceNow, or similar systems.
• Experience with reporting tools such as Microsoft Excel and PowerBI.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship management skills