Practice Manager I

Description

AlluraMD is a multi-location medical aesthetics and wellness practice offering advanced treatments in medical aesthetics, functional medicine, and regenerative wellness designed to help patients look, feel, and function at their best.

We are looking for a Practice Manager I, a hands-on practice leader who can bring together people, patient experience, operational excellence, and business performance.

This is the first formal management level within AlluraMD’s Practice Operations Leadership Pathway and is designed for someone who is ready to move beyond supporting the work to owning the standard, managing the team, and driving the performance of the practice.

The Practice Manager I leads the daily rhythm of the location, holds the team accountable to expectations, ensures an elevated and consistent patient experience, monitors key business and operational metrics, and takes action when performance or standards need attention.

This role is ideal for someone who enjoys being close to the operation, developing people, solving problems, creating structure, and seeing the direct impact of strong leadership on both the patient experience and the business.

Why You’ll Love This Role

• You’ll have the opportunity to lead and develop a high-touch, patient-facing team.
• You’ll play a direct role in shaping the culture and performance of your practice.
• You’ll work closely with providers, Operations leadership, Human Resources, Finance, Marketing, and other practice leaders.
• You’ll have visibility into the business side of the practice, including KPIs, schedule utilization, retention, revenue performance, and operational controls.
• You’ll have the opportunity to grow within a defined leadership pathway from Practice Manager I to Practice Manager II and III.
• You’ll be part of a growing organization where initiative, accountability, thoughtful leadership, and measurable results are valued.

What You’ll Do

Lead & Develop the Team

• Lead the daily rhythm of the practice and establish clear priorities, expectations, and accountability.
• Directly manage assigned Patient Experience Coordinators, Senior PECs, and other designated practice-level team members.
• Provide ongoing coaching, feedback, recognition, and developmental support.
• Address routine performance, conduct, communication, and accountability concerns promptly and appropriately.
• Lead team huddles and ensure employees understand both what is expected and why it matters.
• Support onboarding, training, and development of new and emerging talent.

Own the Patient Experience & Business Growth

• Ensure every stage of the patient journey reflects AlluraMD’s elevated service standards.
• Reinforce a consultative, patient-centered approach to treatments, memberships, wellness services, events, and promotions.
• Drive rebooking, retention, patient reactivation, referrals, reviews, consultation conversion, and long-term patient engagement.
• Treat open appointment inventory as a business opportunity and direct appropriate outreach and follow-up.
• Ensure the team uses available downtime productively for approved patient outreach and business-building activity.
• Support practice-level execution of new service launches, promotions, events, memberships, and wellness initiatives.

Manage Practice Operations

• Own day-to-day practice operations, including patient flow, scheduling, provider readiness, opening and closing procedures, and front-office standards.
• Optimize scheduling and calendar management based on provider availability, patient demand, and practice goals.
• Ensure accurate execution of CRM workflows, patient follow-up, invoicing, and patient account documentation.
• Maintain operational readiness through appropriate inventory, supply, and practice controls.
• Identify workflow inefficiencies and take action to improve execution.
• Ensure AlluraMD SOPs and operational standards are understood and consistently followed.

Drive Performance & Accountability

• Monitor practice performance against established revenue, patient experience, operational, and compliance goals.
• Manage controllable resources responsibly.
• Own daily cash reconciliation and required operational reporting.
• Monitor assigned KPIs, including revenue versus plan, utilization, retention, rebooking, consultation conversion, patient reactivation, reviews, referrals, inventory accuracy, and compliance.
• Identify performance gaps, assess contributing factors, and implement appropriate corrective action.
• Communicate risks, barriers, trends, and recommended next steps proactively to Operations leadership.

The Goal of Your Role

Your goal is to create a practice where the patient experience is elevated, the team knows what is expected, the operation runs with consistency, and the business performs because strong leadership is present every day.

You are not simply responsible for getting through the schedule.

You are responsible for helping create a practice where:

• Patients feel known, cared for, and confident in their experience.
• Employees understand expectations and are supported in growing their performance.
• Providers are supported by an organized and responsive operation.
• Issues are addressed rather than avoided.
• Opportunities are recognized and acted upon.
• Standards remain consistent even during busy or challenging periods.
• The team understands that culture, patient experience, operational excellence, and business results are all connected.

Compensation

• Base compensation range: Commensurate with Experience 
• Bonus opportunity: Subject to applicable performance plan terms

Schedule & Availability

• Full-time leadership position
• Must be available to work evenings and Saturdays as scheduled
• Flexibility to support other AlluraMD locations based on business needs

Perks & Benefits

AlluraMD offers a growing, collaborative environment with opportunities for continued professional development and advancement within the Practice Operations Leadership Pathway.

Additional benefits and eligibility will be discussed during the interview process.

If you are energized by developing people, building strong systems, creating exceptional patient experiences, and taking true ownership of practice performance, we would love to meet you.

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY

DRUG FREE WORKPLACE PROGRAM AND MEDICAL MARIJUANA

AlluraMD is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. Please be aware of the following information concerning medical marijuana and the company stance concerning it. Medical marijuana is available in a variety of forms. Medical marijuana that has a certain level of THC may show up on a drug test. Some medical marijuana does not have THC and will not show up on a drug test. A physician will know if the medical marijuana that they are prescribing would have enough THC to result in a positive drug test. Please consult with the physician to determine if the medical marijuana that they are prescribing will have enough THC to result in a positive drug test. If the medical marijuana that is prescribed does result in a positive drug test result, the company stance concerning this is outlined in the company drug free workplace policy and outlined below.

NOTE: AlluraMD is in agreement with the Federal Government that marijuana is an illegal controlled substance and will not recognize medical marijuana as a legitimate prescription. A positive test result for marijuana will be treated the same as any other positive test result, even if an applicant or an employee has a medical marijuana prescription. A negative pre-employment drug test result is a condition of employment with this company. Therefore, an applicant will be denied employment with this company if they test positive for marijuana even if they have a medical marijuana prescription that contains THC.

Requirements

 What We’re Looking For

Must-Have Experience

• Prior leadership experience in healthcare, medical aesthetics, wellness, hospitality, luxury service, retail, or another high-touch service environment.
• Experience directly managing, supervising, or formally leading team members.
• Demonstrated ability to coach, provide feedback, set expectations, and reinforce accountability.
• Strong operational and organizational skills, with experience managing scheduling, workflow, reporting, inventory, or similar practice operations.
• Strong patient-service and consultative communication skills.
• Ability to understand performance metrics and use information to guide priorities and decisions.

Essential Qualities

• Ownership: You see what needs attention and take responsibility for moving it forward.
• Leadership Presence: You bring clarity, composure, consistency, and confidence to the team.
• Sound Judgment: You know when to act independently and when to escalate.
• Accountability: You follow through and are comfortable holding others to agreed-upon expectations.
• Coachability & Growth Mindset: You seek feedback, apply it, and expect the same commitment to growth from your team.
• Business Awareness: You understand that patient experience, retention, utilization, team performance, and financial outcomes are connected.
• Emotional Intelligence: You can navigate different personalities, difficult conversations, and competing priorities professionally.
• Communication: You communicate early, clearly, and with context rather than waiting to be asked.
• Culture Leadership: You model trust, healthy conflict, commitment, accountability, and results through your daily leadership.