Concessions Worker

Description

Overview

We are seeking a reliable, customer-focused Concessions Worker to join our team. This role is essential in delivering a positive stadium guest experience by preparing and serving food and beverages, maintaining cleanliness and safety standards, and providing excellent customer service in a fast-paced environment.

Responsibilities

• Greet customers warmly and always provide exceptional customer service.
• Take and prepare food and beverage orders accurately and efficiently.
• Deliver orders to guests in a timely and courteous manner.
• Operate the Toast POS system to process payments, coupons, and vouchers.
• Check identification for age-restricted items in compliance with legal requirements.
• Maintain a clean, sanitary, and safe work environment in all concession areas.
• Perform basic maintenance and cleaning of equipment such as counters, coolers, ovens, and other food prep areas.
• Follow all food safety and sanitation guidelines, including proper handwashing and hygiene practices.
• Set up and close concession stands before and after events according to LSC standards and procedures.
• Monitor inventory levels, restock supplies as needed, and report shortages to management.
• Promote concession products and upsell items to enhance the guest experience.
• Handle customer complaints professionally and ensure customer satisfaction.
• Maintain good personal hygiene and adhere to uniform standards while on duty.
• Demonstrate a strong knowledge of the menu and be able to answer guest questions about products.
• Work collaboratively with team members to ensure smooth operations during events.

Qualifications

• Must be at least 18 years of age. 
• Previous experience in customer service or food service is preferred.
• Basic math skills for handling cash and making changes.
• Ability to work well in a fast-paced, high-pressure environment.
• Excellent communication and interpersonal skills.
• Must be punctual, dependable, and hardworking.
• Ability to stand for extended periods and lift up to 25 pounds.
• Must be able to multitask and remain calm under pressure, especially during busy periods and loud environments.
• Current Kentucky Food Handlers Card preferred.
• Ability to follow directions and adhere to company policies and procedures.

Work Environment

• Fast-paced, high-energy setting during events, often with large crowds
• Exposure to loud noise levels from fans, music, and stadium announcements
• Frequent standing, walking, and lifting throughout extended shifts (typically 5–8 hours)
• Indoor and outdoor work locations depending on concession stand location (weather exposure may apply)
• Work around hot food equipment such as fryers, grills, ovens, and warmers
• Periodic work in refrigerated or cold storage areas for inventory management
• Use of cleaning chemicals and exposure to food allergens
• Team-oriented atmosphere with frequent interaction with customers and coworkers
• Required to wear a uniform and maintain a clean, professional appearance
• Event-based scheduling, including evenings, weekends, and holidays