Imaging Specialist

Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers

ESSENTIAL FUNCTIONS

55% Processes incoming documents for critical business processes including new business, agent contracting, claims, client services, worksite, and group, which includes:

• Sorting by document, product type, claim type and agent forms.
• Preparing documents with accurate barcodes.
• Preparing documents for scanning.
• Indexing to correct company code, product type and general data type.
• Checking quality for readability; and
• Following and meeting established customer service levels for these functions.

20% Prepares documents for post issue retention in imaging software, which includes:

• Preparing documents for scanning.
• Checking quality for readability.
• Indexing to accurate policy number, policy owner and document type; and
• Following and meeting established customer service levels for these functions.

10% Responding to business partner requests, which includes:

• Taking phone calls and receiving emails; and
• Following and meeting established customer service levels for these requests.

10% Mail Center assistance with preparing incoming and outgoing mail, which includes:

• Assisting with opening morning mail.
• Assisting with hand stuffing policies and documents into envelopes for metering.
• Assisting with hand stuffing documents into envelopes for metering.
• Assisting with mail center closing duties.

5% Performs other functions, which includes:

• Assisting with process improvement planning and implementation.
• Assisting with and participating in team functions and events; and
• Assisting in special projects and other related duties as requested.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

• Two to four years of office experience required.
• Consistent and reliable attendance is an essential function to this position. 
• Imaging and insurance experience beneficial.
• Ability to organize work and/or projects.
• Ability to type 40 words per minute required.
• Professional oral communication skills required.
• Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship, and exactness.

EDUCATION AND CERTIFICATION REQUIREMENTS

• Associate degree or equivalent in related field required. 

PHYSICAL AND WORK SCHEDULE REQUIREMENTS

• Ability to work 40 hours within flex-time guidelines required.
• May require some overtime to complete functions of position.