Racquets Front Desk Attendant

Description

Founded in 1894, The Washington Golf & Country Club (WGCC) is one of the nation's most distinguished private clubs, celebrated for its tradition of excellence, refined atmosphere, and outstanding member service. With panoramic views of the D.C. skyline and a legacy of hospitality spanning more than a century, WGCC offers an extraordinary member and guest experience- and we're looking for a part-time Front Desk Attendant to work three evenings a week in our Racquets facility. 

The Front Desk Attendant will be friendly, professional, and service-oriented. This role serves as a key point of contact for members and guests, ensuring a welcoming experience while maintaining efficient front desk operations during evening hours.

Responsibilities

• Greet members and guests warmly and provide exceptional service consistent with club standards 
• Manage racquets desk operations including court reservations, lesson scheduling, and check-ins 
• Answer phone calls and respond to member inquiries in a timely and professional manner 
• Coordinate with tennis and racquets professionals regarding schedules, clinics, and events 
• Process payments for lessons, clinics, merchandise, and guest fees 
• Maintain accurate records of court usage, reservations, and daily transactions 
• Ensure the front desk and surrounding areas are clean, organized, and well-stocked 
• Communicate effectively with other departments to support overall club operations 
• Enforce club policies and ensure a positive and respectful environment for all members 

Requirements

• Previous customer service or hospitality experience preferred 
• Strong interpersonal and communication skills 
• Ability to multitask and stay organized in a fast-paced environment 
• Comfortable using reservation systems and basic computer applications (experience with systems like Paylocity or club software is a plus) 
• Professional appearance and demeanor 
• Availability to work evenings, weekends, and holidays

Physical Demands and Work Environment

• Must be able to sit, walk, squat, kneel, crawl, reach, bend, stoop, twist, stand, climb, clean and lift up to 40 pounds
• Must be able to handle hot and cold interior and exterior conditions and exposure to dust
• Must be able to handle proximity to moving machinery and working from heights
• Independent mobility

Pay Rate: $15.50 per hour

Employment Eligibility

Candidates must be authorized to work in the United States at the time of hire and must be able to perform work without the need for employer sponsorship, now or in the future. Washington Golf and Country Club does not provide employment-based visa sponsorship.

Equal Opportunity Employer

Washington Golf and Country Club is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We comply with all applicable federal, state, and local employment laws.

At WGCC, our team is the foundation of the member experience. We value professionalism, teamwork, and a service-first mindset, and we take pride in creating a welcoming environment for both our members and our employees.