Director of Business Development - Business Process Outsourcing

Position Summary

This strategic business development position is responsible for generating net-new revenue through the sale of ConServe's First-Party Business Process Outsourcing (BPO), customer engagement, customer care, contact center outsourcing, servicing, and related enterprise solutions throughout the United States.

The Director of Business Development will identify, develop, and close opportunities within higher education institutions, financial services organizations, utility providers, healthcare organizations, and other mid-to-large enterprise organizations seeking outsourced customer experience and operational support solutions.

The ideal candidate possesses a proven track record of selling complex BPO and customer engagement solutions, building executive-level relationships, and navigating multi-stakeholder procurement and contracting processes. Significant travel throughout the assigned territory and at industry events is required.

Essential Duties & Responsibilities

Specifically, responsibilities associated with this position include, but are not limited to:

• Achieve annual new client acquisition and revenue growth quotas.
• Develop and execute a strategic business development plan focused on higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations.
• Identify, qualify, pursue, and close First-Party BPO, customer care, contact center outsourcing, servicing, and customer experience opportunities.
• Develop relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders.
• Generate and maintain a robust pipeline of qualified opportunities through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships.
• Lead complex sales pursuits from initial engagement through contract execution.
• Collaborate with operations, compliance, technology, legal, proposal, and executive leadership teams to develop customized solutions and winning proposals.
• Support and lead responses to Requests for Proposals (RFPs), Requests for Information (RFIs), Sources Sought notices, and other procurement opportunities.
• Achieve monthly, quarterly, and annual revenue objectives.
• Maintain accurate pipeline forecasts, account plans, and activity tracking within CRM systems.
• Attend and participate in sales meetings, planning sessions, training programs, trade shows, and industry conferences.
• Develop and maintain prospect files, follow-up systems, and sales contracts in accordance with company procedures.
• Submit required sales reporting and administrative requirements on a timely basis.
• Know and follow all Company policies and procedures.
• Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, Compliance Program, and applicable client and regulatory requirements.

Non-Essential Duties & Responsibilities

• Other duties as assigned.

Education

Required

• High School Diploma or GED,

Preferred

• Bachelor's Degree in Business, Marketing, Communications, Public Administration, or related field.
• Equivalent combination of education and relevant business development experience will be considered.

Required Experience

• Seven+ (7) or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales.
• Demonstrated experience selling:
  • First-Party BPO Services
  • Contact Center Outsourcing
  • Customer Care Solutions
  • Customer Experience (CX) Services
  • Customer Servicing Operations
  • Citizen Engagement Services
  • Constituent Services
  • Business Process Outsourcing Solutions
• Demonstrated success selling multi-year enterprise service engagements with annual contract values exceeding $500,000.
• Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers.
• Consistent history of meeting and exceeding annual revenue targets.
• Strong presentation, proposal development, negotiation, and closing skills.

Preferred Industry Experience

Experience selling into one or more of the following markets:

• Higher Education Institutions
• Student Financial Services Organizations
• Banking, Credit Union, and Financial Services Organizations
• Utility and Energy Providers
• Healthcare and Insurance Organizations
• Large Enterprise Contact Centers
• Customer Experience and Customer Care Operations

Preferred Background

• Established professional network, higher education, financial services, utilities, healthcare, or enterprise customer engagement organizations preferred.
• Ability to travel in excess of 50%.
• Ability to travel to ConServe offices as required.
• Must possess a valid Driver's License.
• Excellent written, verbal, presentation, and executive communication skills.
• High-energy, self-directed professional capable of working independently in a remote environment.
• Strong consultative selling and relationship-building capabilities.
• Proven problem-solving abilities.
• Demonstrated territory management, pipeline management, and forecasting skills.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Proficiency with CRM platforms; Salesforce experience strongly preferred.
• Ability to obtain and maintain Government Security Clearance if required.  
• No conflicts of interest with ConServe or its clients.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position, except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary during the workday.
• Ability to communicate effectively by telephone, video conference, and in-person meetings throughout the workday.
• Ability to use a computer for extended periods.
• Ability to stand and present during client meetings, conferences, and trade shows.
• Ability to drive a vehicle and travel by commercial airline.

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Mission Statement

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition and fostering the development of long-term mutually beneficial relationships with our Clients, Employees, Suppliers, Business Partners, and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

ConServe is a drug free workplace