Call Center Representative (Lead Qualification/Sales Support)

Description

At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years! We're looking for energetic, dependable, people-focused professionals to join our Pre-Sales Team. 

Why You'll Love Working at CARCHEX 

We're proud to offer a workplace where employees can learn, grow, and build their careers. 

• Competitive pay: $20.00–$22.00+ per hour 
• Incentives and Contests give you the opportunity to take home more MONEY!!!
• 12-time winner of The Baltimore Sun's "Best Places to Work" 
• Named one of "60 Best Companies to Sell For" by Selling Power 
• A+ Rating with the Better Business Bureau 
• Paid training and ongoing coaching 
• Opportunities for career growth and advancement 
• Supportive, team-focused work environment 

What You'll Do 

As a Call Center Representative (Pre-Sales/Customer Service), you'll be one of the first voices our customers hear. You'll connect with customers who are interested in learning more about vehicle protection and help get them to the right member of our Sales Team. 

This is a customer-focused role where your communication skills, energy, and ability to connect with people matter. 

You'll: 

• Connect with customers from across the country 
• Create a positive first impression through friendly, engaging conversations 
• Ask qualifying questions and verify customer information 
• Introduce customers to CARCHEX vehicle protection solutions 
• Identify customer needs and determine appropriate next steps 
• Connect qualified customers with a Sales Representative 
• Deliver a professional, customer-first experience on every call 

Compensation 

Pay Range: $20.00–$22.00+ per hour 

Compensation within the range will be based on relevant experience, skills, and qualifications. 

Periodic performance and compensation reviews. 

Benefits & Perks 

We believe great employees deserve great benefits. 

From Your First Day 

• Paid training 
• Hands-on coaching and support 
• Ongoing professional development 
• A collaborative, team-oriented work environment 

Health & Financial Benefits 

• Medical, Dental & Vision Insurance 
• Company-Paid Life Insurance 
• Voluntary Life Insurance 
• Short-Term & Long-Term Disability 
• Hospital Indemnity & Critical Illness Insurance 
• Legal Insurance 
• Pet Insurance 
• 401(k) with competitive company match 

Time Off 

• Generous Paid Time Off 
• Sick & Safe Leave 
• Paid Holidays 

Schedule 

Full-Time | Monday–Friday 

Choose from two 8-hour schedules: 

• 9:00 AM – 6:00 PM 
• 10:00 AM – 7:00 PM 

Overtime opportunities available. 

Work from our headquarters in Hunt Valley Towne Centre, conveniently located near shopping, dining, and transportation. 

• Free parking 
• Easy access to Light Rail 
• Walkable restaurants and coffee shops 
• On-site shopping, retail, and fitness centers 

Requirements

What We're Looking For 

You don't need to be a sales expert to succeed here. We're looking for motivated, reliable people who communicate well, enjoy helping others, and are ready to learn. 

You'll be a great fit if you have: 

• A confident and enthusiastic phone presence 
• Strong communication and active listening skills
• Computer proficiency 
• The ability to thrive in a fast-paced environment 
• A willingness to learn and accept coaching 
• A positive attitude and strong work ethic 
• A friendly, patient, customer-first approach 
• A team-player mentality 

Ready to Join the Team? 

If you're looking for a full-time opportunity with competitive pay, great benefits, paid training, and room to grow, CARCHEX wants to hear from you. 

Apply today and discover what your future at CARCHEX could look like!