Expeditor (Expo)/Food Runner

Description

Woodhill Country Club Mission Statement 

We are dedicated to providing outstanding year-round dining, social, and athletic services to our members and their guests through superior service and facility management, with respect for the Woodhill Country Club traditions and family values.

Woodhill Country Club Team Philosophy

Through team work we are committed to sustainable traditions, maintaining balance, and pursuing excellence in all areas.

Classification: 

• Non-Exempt (Hourly)
• Position Type: Part-Time
• Expected Hours of Work: Flexible scheduling - Daytime, evening, and weekend hours.
• Reports To: F&B Manager; Assistant General Manager

Job Summary and Objectives:

The Expeditor role ensures quality and proper presentation of food in a timely manner; that food orders are prepared and assembled quickly according to member specifications. The expeditor must also ensure that the line is always stocked, neat, clean, and within food code regulations.

• Reads tickets, pulls product from window in order specified on ticket, calls side items and any special instructions, coordinates and communicates with line cooks. 
• Confirms proper placement and presentation of product, side items and any special instructions, changes plates and/or wipes excess fluids from plate and garnishes, places order in expo window in proper order according to computer ticket. 
• Always maintain an awareness of lead ticket time. 
• Maintain line in a clean, sanitary, and safe manner. 
• Uniforms and aprons should always be “showplace clean.” 
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.). 
• Proficient in knowing and safely producing (to standards) great expediting times (8-10 minutes at lunch; 10-12 minutes at dinner).

The Food Runner is responsible for quickly and accurately delivering orders from the kitchen to the diners, supporting Servers with their needs, and assisting with maintaining a clean environment for members and guests throughout their dining experience.

These responsibilities are combined into one role. Individuals in this role are cross-trained in each responsibility and job assignments will rotate between them.

• Delivers food orders to diners quickly and accurately.
• Ensures diners have everything they need on the table before delivery of food.
• Upholds sanitation and food safety principles.
• Removes dirty dishes from the table, once everyone is done eating.
• Assists with setting up tables by placing appropriate tableware, eating utensils, decorations, and napkins.
• Communicates effectively and courteously with members, guests, and team members.
• Promotes an atmosphere of teamwork by assisting co-workers.

As for all our team members, your primary responsibility is to provide an exceptional member experience and keep a high standard of member and guest satisfaction, service quality, appearance, and cleanliness of facilities. A positive attitude and willingness to learn are essential to the success of each team member, as well as the success of our operation. 

Physical Demands:

• Ability to stand and walk for extended periods of time.
• Ability to bend, kneel, stoop, crouch, and twist.
• Ability to lift up to 25 lbs.

Work Environment:

• The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Requirements

Qualifications:

Required Education and Experience

• Exceptional interpersonal and communication skills.
• Outgoing, friendly demeanor.
• Must be able to read, write, and determine wait time based on Woodhill’s procedures.
• High level of attention to detail and ability to effectively balance multiple tasks.

Preferred Education and Experience

• Previous experience in a similar role preferred.

Compensation & Benefits:

• $15 per hour.
• Uniform shirts provided.
• Complimentary employee meals.
• Use of Woodhill’s exceptional facilities (golf course, pool, tennis courts, and winter sports complex) on Mondays.