Field Operation Manager

Description

Field Operations Manager

Reports To: Vice President of Operations

About Kreg Therapeutics

At Kreg Therapeutics, our mission is to help clinicians manage their most complex patients. Our Operations team plays a critical role in delivering on that mission by ensuring our specialty bed solutions are available, delivered, serviced, and supported when and where our hospital partners need them.

Through responsive 24/7 service, strong field execution, and a commitment to safety, quality, and operational excellence, we provide hospitals with a reliable partner they can count on to support their teams and the patients they serve.

About the Role

The Field Operations Manager is responsible for leading field operations within their assigned area, ensuring our teams consistently deliver a high level of service to our hospital partners.

This is a hands-on manager role with responsibility for people, service delivery, operational performance, inventory, fleet and assets, safety, compliance, and financial results. The Field Operations Manager leads and develops their team while ensuring Kreg’s operational standards and KPIs are consistently achieved.

The ideal candidate is a strong people leader who thrives in a service-driven environment and can balance day-to-day execution with continuous improvement.

Key Responsibilities

Operations & Service Excellence

• Lead day-to-day field operations to consistently deliver a high level of service to our customers.
• Drive achievement of operational KPIs, service standards, and financial objectives.
• Identify, develop, and implement processes that improve efficiency, service quality, and operational performance.
• Partner closely with Customer Service to ensure effective coordination and execution of customer needs.
• Maintain operational readiness within a 24/7 service environment.

Team Leadership & Development

• Lead, coach, and develop direct reports while establishing clear expectations and accountability.
• Manage hiring, onboarding, training, performance evaluations, recognition, and corrective action.
• Ensure required operational training is completed and training compliance is maintained.
• Build a strong team culture focused on accountability, collaboration, growth, and results.

Inventory, Fleet & Asset Management

• Oversee product inventory and company assets to ensure availability, accuracy, and appropriate utilization.
• Ensure Kreg equipment, vehicles, and operational resources are properly maintained and effectively deployed.
• Maintain accountability for company assets and operational resources within the assigned area.

Safety, Quality & Compliance

• Promote and maintain a safe working environment focused on preventing accidents and injuries.
• Ensure adherence to applicable quality, regulatory, and company requirements.
• Monitor operational compliance, including applicable OSHA, FDA, DOT, training, and safety requirements.
• Reinforce company procedures and standards through consistent leadership and follow-through.

Cross-Functional Partnership

• Serve as a operational partner to business functions.
• Collaborate with business partners to resolve issues and support company-wide priorities.
• Lead and support operational change and continuous improvement initiatives.

Qualifications

• Minimum of 5 years of management experience strongly preferred.
• Previous experience within healthcare services, medical equipment, logistics, field service, or a related industry is a plus.
• Demonstrated experience leading employees and managing performance.
• Strong organizational and prioritization skills.
• Strong problem-solving and decision-making capabilities.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively across departments and levels of the organization.
• Comfortable managing changing priorities and situations with ambiguity.
• Strong sense of urgency, accountability, and follow-through.
• Valid driver’s license and ability to meet applicable company driving requirements.
• Availability to support operations within a 24/7 service environment.
• Ability to successfully complete applicable pre-employment requirements.

Physical & Work Environment

This is an operational manager role that may require hands-on support in the field. Responsibilities may include:

• Pushing & Pulling medical equipment weighing up to 1000 pounds.
• Loading and unloading company box trucks.
• Driving company vehicles as required.
• Moving and handling large medical beds.
• Working within hospital and healthcare environments, including areas supporting medically complex patients.
• Traveling within the assigned area and periodically overnight based on business needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why Kreg Therapeutics?

Our teams support hospitals and clinicians caring for some of their most complex patients, making operational excellence an important part of delivering on our mission.

As part of a growing organization, you’ll have the opportunity to work closely with leaders across the business, take ownership of meaningful initiatives, contribute ideas, and see the impact of your work.

Benefits

Kreg Therapeutics offers a comprehensive benefits package, including:

• Medical, dental, and vision.
• 401(k).
• Life insurance.
• Paid time off & Sick time off

Kreg Therapeutics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees and to providing reasonable accommodations throughout the hiring process and employment.