Community Coach - 5199

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

The BronxWorks Workforce Development Program was created to empowering your career journey. Your skills, your future, our mission.

An Outreach Worker is to support individuals and families living in the targeted community(ies). 

Note: Outreach Workers can serve as *community coaches, outreach specialists, community outreach specialist, community organizers, including other equivalent titles and responsibilities. 

* Community Coaches are residents of the target developments that programs such as Jobs Plus serves. 

To be eligible for this position, you must be a resident of New York City Housing Authority (NYCHA) of the following 8 developments: Melrose, Betances, Courtlandt, Moore, Sack Wern, Soundview, Clason Point Gardens and Monroe.

RESPONSIBILITIES

• Primary function is to provide community outreach, engagement, awareness, education, and resources, while bridging the gap between the Jobs Plus program and the communities we serve. 
• Act as an intermediary to facilitate communication between BronxWorks and targeted NYCHA residents and members to raise public awareness and promotion of the Jobs Plus program employment related services, activities, resources, income supports, support services (i.e. legal assistance, mental health counseling, emergency food) ,benefits and incentives (i.e. Earned Income Disallowance). 
• Promote and distribute program marketing materials (i.e. flyers) within and around the developments through a combination of knocking on doors, talking to residents in their homes or lobbies, and attending tenant association meetings, community meetings or events.
• Help to advertise upcoming events and program offerings on social media
• Ensure that messages are consistently delivered, allowing for an open dialogue between BronxWorks and the community. 
• Develop a better understanding of what are the target audience needs and wants to enable the program to provide more relevant services and solutions that meet their audience’s needs. 
• Responsible for developing and maintaining professional relationships between BronxWorks, partner organizations, and its various stakeholders (i.e. NYCHA REES, property management, etc.)
• Collaborate to organize outreach meetings and outreach activities/events
• Attend community events, such as Tenant’s association meetings, family days, and recreational events. This may also include community board meetings, and NYPD Public Service (PSA) meetings, national night out, etc. 
• Other duties as assigned. 

QUALIFICATIONS 

• High school diploma/GED and at least 1 year experience working in social services. In lieu of a degree, 2 years relevant experience preferably in social services. 
• To be eligible for this position, you must be a resident of New York City Housing Authority (NYCHA) of the following 8 developments: Melrose, Betances, Courtlandt, Moore, Sack Wern, Soundview, Clason Point Gardens and Monroe.
• Exceptional communication skills, strong organization and interpersonal skills and qualities. 
• Knowledge and proficiency of Microsoft Office suite and other standard business technology is required.
• Data management and tracking is required. 

POSITION CRITERIA:

• Leadership skills and self-starter
• Previous outreach or community engagement experience as a community liaison or organizer is a plus
• Must be comfortable working in intercultural settings. 
• Have a wealth of knowledge to strategize engagement opportunities with the targeted community areas of Soundview and South Bronx.
• Strong qualities that will enable to effectively engage with, support community outreach, and build positive relationships within their community. 
• Have adaptability and problem-solving skills to be productive in order to navigate unexpected situations, handle conflicts, and find creative solutions to challenges that arise within the community.
• Must have empathy and understanding when communicating with community partners and leaders. 
• Ability to relate and connect with community members by maintaining professional relationships and demonstrating empathy for their concerns and challenges; while building trust and establish constructive relationships within the community.
• Strong use of the English language in verbal and written communication. Proficiency in Spanish preferred

PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org.