Tenant Services Coordinator_ 5174

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

BronxWorks is seeking a Tenant Services Coordinator to join a diverse and enthusiastic team at Cooper Gardens, a multi-building supportive housing program located in the Bronx, NY (walking distance from Arthur Avenue.) Cooper Gardens provides services and permanent housing to 95 formerly homeless households, consisting of both single individuals and families with children. The ideal candidate has experience working in harm reduction models, excellent engagement skills, experience in group facilitation, and creative ideas for new programs to bring to the community. Bilingual in Spanish is preferred, but not required. Work schedule is Mon-Fri, 9am-5pm. Staff are required to work one Saturday per month from 8am-4pm. All interested applicants must complete the application on our agency website at www.bronxworks.org.

Essential Duties and Responsibilities

• Create and lead recreation activities and psycho-educational workshops for tenants on various topics that include but are not limited to, nutrition, health, and mental health.
• Conduct on-site outreach and advertising for planned events.
• Act as a liaison between tenants and community agencies/referrals.
• Conduct home visits to clients as needed and actively engage clients who are absent or decrease their participation level and involvement in the services.
• Develop and maintain connections with internal and external agencies and companies who can provide services and programs to clients. 
• Make ongoing assessments on what interests' clients have, through satisfaction surveys or feedback from clients.
• Liaise with case management staff to collaborate with them on clients' programming needs and concerns and share relevant information to the case managers.
• Maintain records of client interactions for audits.
• Complete reports on a monthly basis, or more frequently as required.
• Maintain familiarity with agency and city resources available to clients.
• Document progress notes for all encounters and services provided to clients.
• Participate in regular supervision with supervisor.
• Perform additional duties as assigned.

Program Specific Responsibilities

• Assess psychosocial needs of single adult cases in a supportive housing program.
• Creating and implementing a Needs Assessment for the clients to target gaps in care, interests and needs of the clients.
• Conduct risk assessment, overdose prevention education, naloxone distribution, facilitation of syringe access and disposal.
• Provide and disseminate harm reduction supplies along with associated brochures/educational materials that are culturally appropriate and increase awareness.
• Refer clients to appropriate resources, including treatment providers (for medical, mental health and substance use, etc.).
• Collaborate with program staff, building management, and clinical staff to coordinate and run various events, groups, and on and off-site activities. 
• Organize and assist with tenant meetings with building management and support efforts towards creating and maintaining a Tenant Advisory Council.
• Provide crisis interventions and manage emergency situations appropriately.
• Maintain and ensure accuracy of records and documentation of all client interactions, group sessions and events. 
• Provide coverage of cases (including apartment inspections, charting and documentation) when necessary.
• Participate in Medication Monitoring Training Program, become certified, and provide these services to clients on-site.
• Work one Saturday shift per month (8am-4pm).

Qualifications (education, professional certifications or licenses, experience, proficiencies)

• Associates degree required preferably in the social services (Social Work, Psychology, Sociology, Human Services) with 1 year experience or bachelor’s degree preferably in the social services 
• (Social Work, Psychology, Sociology, Human Services).
• Proficiency in modem business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
• Experience working in a supportive housing program is preferred.

Skills/Abilities

• Strong writing and oral communication skills.
• Strong presentation skills and ability to represent the agency at functions and meetings.
• Ability to collect and analyze client demographics and outcome.
• Excellent organizational and teambuilding skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of I mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

 BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org

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