Case Management Supervisor - 5156

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

BronxWorks Homebase assists more than 3600 households with housing retention and stabilization services in the South Bronx. We achieve this by providing services to include case management, public benefits, advocacy, referrals to available resources, mediation, and financial literacy workshops.

BronxWorks is seeking a highly motivated and detail-oriented Case Management Supervisor to join our team. The supervisor is responsible for overseeing and managing a team of case managers. The supervisor provides guidance and instructions to their team regarding the handling and processing of cases on behalf of clients seeking housing assistance. This includes speaking to landlords, brokers, clients, and general outside entities as a knowledgeable resource when requested as well as holding regular supervision meetings with case managers to ensure proper attention is given to all cases on their team’s docket.

The ideal candidate will thrive in a fast-paced environment, have the ability to multi-task, be flexible to programmatic change and adapt accordingly, be extremely organized, and be adept at working with multiple software platforms. We are looking for strong assessment and analytical skills, structured organization and filing skills, robust conflict and de-escalations skills, and excellent verbal and written communication abilities. Our team offers a collaborative work environment, with a standard Monday-to-Friday schedule and the potential for one work-from-home day per week, offering flexibility and work-life balance. We also offer a competitive starting salary, recognizing the value of your skills and experience. If you're passionate about making a difference in the Bronx community, we encourage you to apply.

RESPONSIBILITIES:

• Review client intakes and determine client eligibility for Homebase services
• Review cases, to ensure that they meet ESG/EAF eligibility requirements
• Ensure that ineligible clients are referred to appropriate alternative services
• Ensure that client records are in compliance with ESG/EAF guidelines
• Review HRA guidelines with staff to ensure that case managers understand ESG/EAF requirements
• Review HRA database frequently to ensure that case management staff is complying with HRA quality assurance requirements
• Conduct weekly supervision with staff and complete supervision forms
• Complete individual monthly reports for line staff
• Review Financial Assistance Requests
• Assess with case managers the risk of clients entering shelter system
• Review and sign all client service plans
• Review and sign documentation in client files, where supervisory signature is required
• Conduct Quality Assurance reviews to ensure cases and case records (paper and electronic) meet ESG/EAF standards 
• With Program Director, create disciplinary plan of action for staff not meeting their job requirements

EDUCATION AND TRAINING:

• Participate in both internal and external training.
• Complete annual certifications (Mental Health, Mandated reporter)
• Maintain knowledge of client services (PA, Medical, Mental health)

QUALIFICATIONS:

• Completed master’s degree required
• Three to five years of experience providing case management services preferred
• Prior supervisory experience working in a social service agency preferred
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org