Program Specialist - 5123

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

BronxWorks is seeking one Program Specialist (Office Assistant) to join a diverse and enthusiastic team at Cooper Gardens, a multi building supportive housing program located in the Bronx, NY (walking distance to Arthur Avenue.) Cooper Gardens provides services and permanent housing to 95 formerly homeless households, consisting of both individuals and families with children. The ideal candidate is passionate about teamwork, has some experience in office and administrative support, and has an interest in working with the populations we serve. All interested applicants must complete the application on our agency website at www.bronxworks.org 

Qualifications: 

• Associate’s Degree or Some College
• 1-2 years related experience
• Proficiency in English required; proficiency in a second language strongly preferred
• Proficiency in modem business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

Essential Duties and Responsibilities:

• Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up
• Conduct home visits and other field work, as required
• Document all interactions with, or on behalf of, clients
• Facilitate tenant meetings, activities and events
• Create and maintain a system to track purchase orders, invoices, staff equipment, apartment inspections, etc.
• Order supplies and furniture for all program needs and coordinate deliveries
• Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail
• Answer telephones, take messages and direct calls to appropriate parties
• Complete program reports on a monthly basis or more frequently as required
• Greet clients when they enter the office and manage flow of clients in office
• Order, monitor and maintain records for emergency pantry, Metrocards, program spending card/petty cash, gift cards and other incentives.
• Manage Representative Payee activities which include but are not limited to, record keeping and managing transactions
• Conduct field visits to other program sites or various locations to deliver or pick up items
• Manage program needs for both Cooper Gardens offices when assigned by the Program Director
• Manage and maintain all supplies and storage rooms in each Cooper Gardens program space
• Report to, and meet with supervisor on a weekly basis
• Attend all assigned staff meetings and training sessions
• Assist with special projects as required
• Perform additional duties as assigned 

Physical Requirements:

• Strong writing and oral communication skills 
• Strong presentation skills and ability to represent the agency at functions and meetings 
• Ability to collect and analyze client demographics and outcome 
• Excellent organizational and teambuilding skills 
• Ability to use a computer for prolonged periods 
• Ability to occasionally lift and/or move up to 10 pounds 
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork 
• Ability to bend and retrieve objects and/or documents 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hr@bronxworks.org.