MIAMI - Guest Experience Associate

JOB DESCRIPTION

TITLE: Guest Experience Associate

DEPARTMENT: Operations Attractions

REPORTS TO: Guest Experience Supervisor

LOCATION: Miami, FL

HOURS: Part time (<30 hours per week)

PAY TYPE: Hourly

PAY RATE: $17.00 / hour

FLSA STATUS: Non-Exempt (eligible for overtime) 

Role Summary

The Guest Experience Team operates the amusements and attractions, assists with crowd management, supports the galleries, and provides enthusiastic customer service across the entire Museum. Teamwork is a staple throughout our entire operation. Guest Experience Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors.  

Primary Job Responsibilities

• Guest Experience Attendants provide exceptional customer service throughout the Museum, especially with visitors in the Super Funland amusements and attractions.  

• This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service targets.  

• Guest Experience Attendants may also be called upon to assist staff and visitors with sales of tickets and gift shop merchandise.  

• Greet and assist all Museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.  

• Use initiative and enthusiasm to create exceptional guest experiences across the Museum.  

• Build sales using various techniques such as add-ons, substitutions, and active listening. 

• Maintain appearance and functionality of assigned areas 

• Be knowledgeable about the Museum, the Company, its history, programs, and special events. 

• Facilitate internal communication, as needed, with other departments: Retail, Operations, HR, Administration, etc. 

• Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide updated availability and changes when necessary. 

• Able to move from place to place, which may include standing and/or walking for extended periods of time. 

• Perform additional duties as assigned. 

Employee Qualifications 

• Have experience in customer service and are passionate about providing an exemplary experience for guests. 

• You have an exuberant, outgoing personality and you are eager to engage guests with a smile. 

• You have excellent communication skills, and the ability to speak and connect to all people. 

• You thrive working in a fast-paced, dynamic environment. 

• You have the ability to work nights, weekends, and some holidays. 

• Strong work ethic and ability to work effectively as part of a team. 

• Multilingual is a plus!  

Physical Demands / Work Environment

• The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. 

• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to lift boxes and equipment. 

• The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.