Education and Merchandising Coordinator

Description

About the Organization

The American Song Archives (ASA) in Tulsa, Oklahoma is the home of the archives of Bob Dylan, Woody Guthrie, Phil Ochs, Tom Paxton, Cynthia Gooding and many other archival and library collections. The ASA welcomes visitors from around the world to the Woody Guthrie Center and Bob Dylan Center—located in Tulsa’s vibrant Arts District and adjacent to the historic Greenwood District—and hosts academics and writers who utilize the archives for scholarly research.

Position Purpose

The Education and Merchandising Coordinator will assist with education and merchandising needs for ASA. They will work independently as well as with team members to engage with students, fulfill merchandise orders and provide general support for the education and gift shop. In addition, the Education and Merchandising Coordinate will partner with their manager to define, plan and execute Education and Merchandising strategies. The Coordinator will be responsible for field trips and the growth of these student visits. 

Responsibilities / Essential Duties

• Fulfill online orders for Woody Guthrie Center and Bob Dylan Center packing from inventory and coordinating pick up from UPS, USPS, FedEx, etc.
• Manage online shop email, responding to all customer correspondence in a timely manner
• Count and receive new products, deliveries and transfers into the inventory 
• Access the off-site storage unit for transferring low stock items
• Create quarterly low stock reports for future purchasing
• Facilitate in bi-annual inventory counts
• Direct field trip protocol with teachers to schedule and confirm booking of field trips including coordinating with cross functional team mates
• Prepare educational packets for teachers and students 
• Welcome school groups upon arrival for field trips 
• Lead tours and activities 
• Supervise students during their visit
• Provide support to teachers and chaperones, addressing any questions or needs during their visit 
• Collect and compile feedback from teachers 
• Communicate with educators, community members to provide information about upcoming programs and events 
• Identify opportunities and partners to expand community outreach
• Assist in promoting education programs at community events 
• Assist in preparation and execution of educational programming, workshops and events 
• Occasionally facilitate educational activities and tours for school groups, families and other audiences under the guidance of the Education Manager 
• Assist in afterschool programming offsite 
• Other duties as assigned

Requirements

Education and Experience

• At least 2 years relevant work experience in education/childcare or customer service
• Knowledge in the use of Microsoft Office Suite and retail management software (Shopify, etc)

Skills and Abilities

• Strong communication and organizational skills
• Ability to work collaboratively and independently 
• Previous experience in education, preferred 
• Flexible schedule, including availably events and weekends 
• Ability to travel off-site 
• Strong interpersonal skills 
• Comfortable with public speaking 
• Previous retail experience, preferred 
• Ability to lead singalongs and instrument instruction, preferred
• Strong organizational skills with ability to manage and prioritize multiple tasks while meeting tight deadlines and maintaining attention to details
• Proficiency with both Mac and PC operating systems
• Social sensitivity and ability to build internal relationships and communicate realistic solutions to stakeholders/customers

Physical requirements

• This position requires frequent standing, walking and lifting equipment for set-up 
• Ability to sit or stand for long periods of time
• Ability to lift 60 pounds

Hours and Location

• This is an in-person position based in Tulsa, Oklahoma
• Typical hours vary, Monday – Friday as scheduled
• The work week will occasionally vary with advance notice depending on scheduled programming and other events; may require evening or weekend hours for special events or tours
• Travel may be required

About our Benefits

As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and a generous retirement contributions designed to support you and your family.

Details:

• 100% employer paid medical, dental, and long-term disability for full-time employees only; option to add vision and dependents
• 401K employee and employer contributions
• Paid time off to support you while you are out of the office
• Paid holidays so our employees can spend time with those they care about
• Employer paid AD&D life insurance, with employee options to add supplemental life insurance