Part Time Customer Service Associate I

Customer Service Associate (Part-Time)

Location: Fairhaven, Massachusetts

Start Your Career in Banking

Are you passionate about helping people and delivering great customer service? At BayCoast Bank, we’re looking for a Customer Service Associate who enjoys working with customers, solving problems, and being part of a collaborative team.
 
 In this role, you’ll be on the front line of our branch, creating positive customer experiences while building valuable skills for a long-term career in banking.

What You’ll Do

Customer Service & Engagement:
 - Serve as the face of the bank, delivering friendly and professional service
 - Handle customer inquiries and resolve issues efficiently
 - Build relationships and identify customer needs
 
 Sales & Relationship Development:
 - Recommend banking products and services
 - Identify referral opportunities
 - Support branch service goals
 
 Transactions & Operations:
 - Process customer transactions accurately and efficiently
 - Balance cash and maintain transaction accuracy
 - Assist with ATM, night deposit, and safe deposit functions
 
 Teamwork & Growth:
 - Participate in team initiatives and training programs
 - Support other departments as needed
 - Contribute to a positive team environment

What You Bring

- Customer service or cash handling experience
 - Strong communication and interpersonal skills
 - Attention to detail and accuracy
 - Positive attitude and willingness to learn
 - Ability to handle multiple tasks in a fast-paced environment

-Bilingual: Portuguese/Spanish a plus but not required

Why Join BayCoast Bank

We are committed to making a meaningful difference for our customers, employees, and community. Our core values:
 - Take pride in what you do
 - Believe your work matters
 - Care about people
 - Maintain a positive attitude

Employee Benefits

- Health, dental, and vision insurance
 - 401(k) with company match
 - Paid time off and holidays
 - Professional development opportunities
 - Educational assistance
 - Tuition assistance
 - Defined Benefit Pension Plan
 - Employee banking perks
 - Career advancement opportunities

Work Environment & Requirements

- Ability to lift up to 50 lbs
 - May require evenings and weekends
 - Reliable transportation may be required