Customer Service Support Specialist

Description

New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break.

Our Core Values

• Care Like Family - go above and beyond for your team
• Show Pride – quality service with a smile
• Accountability – own your performance
• Drive Change – commitment to constant improvement
• Safety Always
• Dazzle – provide superior customer experiences

Your Responsibilities and Duties

· Field in person and phone inquiries by customers at the Natick carwash.

· Provide information about our products and services to customers

· Troubleshoot and resolve product issues and concerns

· Document and update customer records based on interactions in our database

· Develop and maintain a knowledge base of the evolving products and services

· Site upkeep – maintain clean customer lounge and satisfaction cart

· Other administrative and support duties to support the site as required

Requirements

Your Qualifications and Skills

· Ability to build rapport with clients

· Ability to prioritize and multitask

· Positive and professional demeanor

· Excellent written and verbal communication skills

Benefits

· Competitive Hourly Rate: $20 an hour starting

· Medical: we cover 50% of medical and dental insurance premiums

· Vacation: You will receive paid vacation, sick, and holiday pay

· Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles

· Retirement: 401K plan with a 3% employer match

· Scholarships – Tuition reimbursement and educational scholarships available