Program Manager - Arlington Heights

First Ascent Climbing & Fitness is on a mission to share our love of climbing with everyone, connect people through movement, and create welcoming, uplifting spaces that strengthen minds, bodies, and communities.  We are looking for a proactive, positive, supportive leader to serve as Program Manager, helping us continually get better at what we do as we discover how to best serve our members and guests. 

ROLE SUMMARY

As a Program Manager, you provide the leadership and exemplary experience for those that participate in First Ascent classes and events. Along with the gym manager and hospitality manager, you will be responsible for the day to day operations and performance of the gyms programming. As the Program Manager, you will be an integral piece of the FA team and will be working every day to grow the climbing community. This requires someone with exceptional communication and organizational skills who is results oriented and thrives while working as part of a team—and can have a blast along the way.

The below responsibilities are subject to change based on the needs of the organization. 

KEY RESPONSIBILITIES

Program Staffing

• Will be primarily responsible for managing First Ascent programming, including groups and special events, adult and youth classes, Summer Camp, Guided sessions and the yoga and fitness programs

• Assist gym leadership team with hiring, motivating, coaching, and terminating staff

• Assist gym leadership team with conducting performance reviews of staff

FA Climbing and Fitness Culture

• Ensure that the FA mission and values are communicated and implemented 

• Work to create a community atmosphere for members and guests  

• Work with Gym manager and the Initiatives manager to create unique events that will appeal to your gym clientele

Facilities

• With the gym leadership team utilize staff and outside vendors to keep the facility at an acceptable level of cleanliness for clientele

JOB DETAILS

• Full-time, salaried role: $45,000–$50,000 annually, based on experience

• Position will report to the Arlington Heights Manager

• PTO package. Health, Dental, Vision & Disability Insurance Offered

• 401(k) Plan Offered

• Free membership to all First Ascent locations

• Access to pro-deals

WHAT WE’RE LOOKING FOR

• Exceptional communication and creative problem-solving skills, solid computer skills

• Friendly demeanor, positive attitude and adaptability to various personality types 

• Flexible working style and ability to multi-task, set priorities and manage time effectively

• Enthusiasm for sharing knowledge and love of climbing and fitness

• Demonstrated knowledge of climbing equipment and proper belay technique

• Familiarity with Microsoft Office based systems, as well as strong computer skills

PHYSICAL REQUIREMENTS & ENVIRONMENT

• Ability to stand and move throughout the facility for extended periods

• Ability able to concentrate through distraction and communicate effectively

• Indoor, climate-controlled environment with moderate to loud noise levels

EEO STATEMENT
First Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above.

ABOUT FIRST ASCENT CLIMBING & FITNESS
Since 2015, First Ascent Climbing & Fitness has been sharing our love of climbing, yoga and fitness with everyone that walks through our doors. With 8 gyms in the First Ascent family, we’re excited to keep serving and growing the climbing community, one climber at a time.

Learn more about us at faclimbing.com/about.