Commercial / Fleet Service Advisor – Great Pay + No Weekends + Team You Can Count On!

Description

We’re Hiring a Commercial Service Pro — and We Take Care of Our People.

If you know how to keep fleet customers happy, technicians productive, and service bays moving — this is the place for you.

Matthews Motors is a fast-growing commercial truck dealership and upfitter with over 35 years serving fleets, municipalities, and owner-operators across the Southeast. We’re looking for a Commercial / Fleet Service Advisor who can manage repair orders from start to finish — combining communication, coordination, and accountability to keep trucks on the road and customers coming back.

You’ll be the front line between our technicians and our clients — ensuring jobs are quoted correctly, scheduled efficiently, and completed with precision. If you thrive in a fast-paced shop and take pride in doing things right, you’ll fit right in here.

What You’ll Do

• Own the repair process — from customer check-in to final delivery and invoicing
   
• Build and maintain strong relationships with commercial and fleet customers through consistent communication and follow-up
   
• Create accurate repair orders, quotes, and cost/time estimates for each job
   
• Coordinate scheduling and technician assignments to maximize shop efficiency
   
• Verify warranty and policy coverage and ensure documentation is complete
   
• Communicate updates clearly to customers and internal teams throughout each repair
   
• Work closely with the Parts Department to ensure parts accuracy and timely procurement
   
• Ensure on-time delivery of completed repairs with thorough quality checks and customer walkthroughs
   
• Follow up post-service to ensure satisfaction and encourage repeat business

What We Offer

• No Weekends – Monday through Friday, 8:00 AM to 5:00 PM
   
• Competitive Pay + Performance Incentives
   
• 401k Matching (6%) – **Industry Leading**
   
• Health, Dental, and Vision Insurance with Company Contribution
   
• Paid Time Off + Holidays
   
• Paid Training & Career Development Opportunities
   
• Stable, Year-Round Work – no seasonal layoffs
   
• Strong Team Culture – tight-knit, respectful, and built on integrity

Requirements

What You Bring

• 2+ years of experience as a Service Advisor, Service Writer, or Fleet Coordinator (commercial truck or diesel background preferred)
   
• Understanding of fleet operations, preventive maintenance, and DOT requirements
   
• Excellent communication and multitasking skills — you can balance priorities without dropping details
   
• Professional and positive attitude — you take pride in doing the job right
   
• Familiarity with ERP or DMS systems and digital repair order workflows
   
• A team-first mindset and commitment to taking care of customers and coworkers

Ready to Join the Team?

If you’re a customer-driven Service Advisor looking for a better work-life balance and a shop that values professionalism, hit “Apply” or call/text 706-722-3997 to connect directly with our team.

Matthews Motors – Where Service Meets Reliability.