Mental Health Professional

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Crisis Triage & Stabilization (CTS) Clinical Supervisor

 Reports To: Crisis Wellness Center (CWC) Program Director

Position Summary

The CTS Clinical Supervisor plays a key leadership role in the Crisis Triage and Stabilization (CTS) Program and supports Involuntary Treatment Act (ITA) Services. Working closely with the CWC Program Director, this position provides clinical supervision to mental health professionals, case managers, and other support staff. The Clinical Supervisor ensures regulatory compliance, promotes evidence-based crisis intervention practices, and helps create a safe, supportive environment for individuals in behavioral health crisis.

Key Responsibilities

Staff Leadership & Supervision

• Participate in staff recruitment, interviewing, hiring, orientation, training, and performance supervision in alignment with agency policies, collective bargaining agreements, and applicable regulations.
• Facilitate bi-weekly clinical supervision for assigned staff and conduct probationary (90-day) and annual performance reviews.
• Develop, implement, and update Professional Development Plans for staff, reviewing progress quarterly.
• Lead monthly clinical meetings for mental health professionals and case management teams.

Clinical Quality & Compliance

• Review clinical charts for accuracy, completeness, and compliance with WAC, Medicaid, and CARF accreditation standards.
• Ensure clinical services are client-centered, recovery-oriented, and aligned with agency policies.
• Provide guidance on crisis intervention, de-escalation techniques, and ethical practices.
• Participate in seclusion and restraint debriefings to ensure compliance with policy and promote alternatives to restrictive interventions.

Program Support & Coordination

• Collaborate with the Program Director on staff training, professional development, and service delivery improvements.
• Coordinate services with Clark County’s Designated Crisis Responders (DCRs) and court programs under RCW 71.05.
• Serve as a resource for organizing supplies, managing operational needs, and filling in for floor staff coverage during low census or emergencies.
• Maintain open communication between team members, leadership, and other agency departments.

Crisis Response & On-Call Duties

• Support ITA coverage as needed, including de-escalation training and intervention.
• Be available after hours, weekends, and holidays for crisis or emergency situations as part of the on-call rotation with other CWC leadership.

Continuous Quality Improvement

• Monitor ethical, safety, and compliance concerns and take immediate action when necessary.
• Ensure ongoing program evaluation and improvements to meet both client needs and regulatory standards.

Qualifications

Required:

• Meets Washington State Mental Health Professional (MHP) qualifications per WAC.
• Demonstrated clinical skills and experience providing treatment to individuals with severe and persistent mental illness and substance use disorders.
• Strong knowledge of recovery-oriented care, trauma-informed practices, and crisis intervention strategies.
• Ability to work effectively with individuals who may be difficult to engage or exhibit challenging behaviors.
• Current CPR/First Aid and Food Handler’s permit (or ability to obtain within 90 days).
• Willingness to work flexible hours, including evenings, weekends, holidays, and on-call shifts.

Preferred:

• Supervisory or program management experience in a behavioral health setting.
• Experience mentoring and supporting staff in a high-intensity crisis care environment.
• Familiarity with the Living Room Model of service delivery.

Physical Demands & Work Environment

• Primarily office or clinic-based with potential community-based responsibilities.
• Regularly required to sit, speak clearly, hear, and use hands for writing and keyboarding.
• Occasionally required to stand, walk, reach, stoop, kneel, crouch, or lift/move up to 25 lbs.
• May require travel between sites and participation in off-site meetings or trainings.

Salary: $33.04 - 36.23/hr DOE

Application Process:
To apply electronically for this position, please click "Apply Now" or visit our ADP career center. For more information on this and other positions, please visit our website at www.lifelineconnections.org

The Benefits:

Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.

In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness.

Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.