Client Success Manager

Description

A leading IT firm in the New Orleans area is looking to add sales representatives. We offer a great base salary annually plus a residual commission plan

We are looking for new Client Success Managers to improve communications and manage our clients' account, to drive deeper relationships and engagement. 

Managed IT or Technology experience is not required. Sales experience is! 

We will provide sales training that will provide you with the knowledge and tools to be successful selling our services.

Daily and Weekly Job Responsibilities:

• Create and manage a STAR Review with managed accounts to drive strategy and future revenue
• Grow revenue and market share within client account along with client profitability 
• Resolve critical issues with any client relationships
• Participate in ongoing strategy meetings with Restech clients, as needed
• Attend sponsored industry, charity, or educational events
• Keep up to date on industry related news and technology
• Update all activities, time sheets, sales processes, opportunities within the platform
• Develop relationships with Managed Service clients and prospects
• Maintain relationships with clients
• Maintain technology and selling skills as industry changes
• Attend all necessary company sponsored or third part sponsored training events
• Attend relevant project meetings, sales handoffs, etc
• Design and/or present proposals, presentations, and necessary agreements for prospects and clients
• Create proposal, presentation and needed Visio drawings for prospects or client presentations
• Is the customer’s trusted advisor
• Coordinate Onboarding Tasks
• Provide Quotes and Statements of Work (SOW)
• Project Management for new projects customers purchase
• Provide and Deliver the STAR Review on an annual basis for each customer
• Monthly touch base calls and quarterly meetings for each customer
• The ability to make a recommendation to a business owner and provide SOW’s
• Customer Orientation Presentation 

Commission is paid based on sales. Travel expenses, a mobile phone and laptop may also be included as part of your package.

Requirements

Apply if you meet the following criteria:

• Ability to perform public speaking and presentations on Restech products and services
• Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly 
• Must understand the customer's specific business needs and apply technology recommendations to fit those needs
• The ability to talk technology to a non-technical business owner
• A knowledge of technology trends likely to impact the customer (i.e.: Windows 7/8 OS EOL)
• The ability to link IT systems to business objectives
• A firm grasp of IT project planning and management
• Experience in the IT budgeting process
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• Ability to keep up on necessary ongoing industry related training