Welcome Center Associate

Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Welcome Center Representatives maintain a supportive, positive atmosphere that welcomes and respects all individuals. Welcome Center Representatives respond to member and guest needs and promote memberships and programs. 

Shifts: Part Time up to 19 hours per week (various shift schedules available)
Reports to: Membership Director 

Essential Functions

1. Responds to the individual needs of our members and guests starting with greeting everyone.
2. Check-in, screen, and temperature check all members and guests.
3. Provides excellent service to members, guests, and program participants in the Y facility and on the phone, contributing to member retention.
4. Maintains cleanliness, sanitization, and organization of the Welcome Center area including keeping all forms, supplies, and merchandise stocked.
5. Sells memberships, highlighting the many benefits that it offers that individual or family.
6. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
7. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
8. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
9. Conducts all frontline financial transactions
10. Applies and enforces all YMCA policies dealing with member services.
11. Completes filing, paperwork, and other tasks as needed or requested by the leadership team.

Requirements

• Minimum of 18 years of age.
• High school diploma or GED.
• Previous customer service, sales or related experience.
• Work history that demonstrates strong work ethic, punctuality, and reliable attendance.
• CPR/AED Certifications required within 30 days of hire. (Covered by YMCA if not currently certified)
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers and computer applications.