Clinical Support (CMA/RMA/LPN)

Description

Full-Time

5 days a week

40 hours a week

Monday - Friday 9am-530pm

This is a dynamic position that will allow the CMA/RMA/LPN to provide patient care at the top of their training to perform intake for patients, determine health needs, administer diagnostic tests and patient treatments, obtain patient specimens, take orders and follow protocols, as well as utilize many personal and professional skills.

The CMA/RMA/LPN may work in any area as assigned. However, this position can have a variety of assignments from our outpatient offices, RMH Healthcare Associates (including the Mobile Clinic), RMH Pediatrics, RMH Walk-In Care, RMH Milroy Primary Care, RMH Call Center, RMH Specialists, RMH Health Partners, RMH HealthCare Solutions. 

This could include facilitating the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. The Clinical Flex could also be responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments. Having a variety of assignments will allow the CMA/RMA/LPN to have additional opportunity to learn and grow within our TEAM!

The CMA/RMA/LPN at Rush Memorial Hospital works in partnership with the physician or NP/PA to facilitate the care of patient needs for their preventive, illness and routine care. The CMA/RMA/LPN assists in the quality processes of the clinics to be in constant improving of patient/clinical care. The CMA/RMA/LPN is responsible for providing direct and indirect patient care to patients in an ambulatory office setting. This position also integrates clerical office-based functions with clinical functions on an as needed basis.

Requirements

Knowledge & Experience

Skills-

•  Demonstrates ability to give and follow instructions accurately
•  Demonstrates effective interpersonal skills necessary to interact with patients and various levels of health care personnel
•  Time management and multiple task assignment management skills required
•  Demonstrates ability to read, write, use medical terminology and perform simple calculations

Knowledge-

•  Basic fundamental CMA/RMA practices
•  Education-
•  High school diploma or equivalent required
•  MA, LPN, or RN

Experience-

•  Minimum of two years of previous clinical experience preferred
•  CMA/RMA/LPN is preferred

Authority and Accountability

•  Extensive exposure to confidential information or matters and the ability to maintain privacy
•  Working within scope of position to the highest ability
•  Frequent contact with various persons or groups within and outside of the physician office and hospital including employees, department managers, physicians, patients, volunteers,visitors and outside agency personnel
•  Hold self-accountable to the patients providers, leadership and team members for patient and organizational needs

Aptitudes

•  Must be able to prioritize patient care needs
•  Utilize critical thinking to solve problems and develop solutions
•  Must be able to reason and use logical problem-solving skills
•  Use independent judgment and initiative in handling situations out of the ordinary
•  Ability to adjust to frequent changes and enhancements in order to provide the best in internal and external customer service/patient care

PHYSICAL AND MENTAL EFFORT

The physical and mental demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Regular requirement to walk, stand, bend, sit, use hands to handle or feel, reach with hands or arms, talk, and hear
•  Frequent requirement to stoop, crouch and kneel
•  Regular requirement to lift and/or move 5-20 pounds
•  Frequent requirement to lift and/or move 20-35 pounds; occasional requirement to lift and/or move 35-100 pounds; infrequent requirement to lift and/or move > 100 pounds
•  Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
•  Speaking and listening skills are essential
•  Must be able to work under moderate amounts of stress 

ENVIRONMENTAL AND WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•  The noise level in this work environment is usually moderate
•  Work is performed in a clean, well-lighted and ventilated building / mobile clinic
•  Could be subject to infectious diseases, cuts, abrasions, burns, and punctures
•  Work schedule may vary - usually daytime hours

ACCOUNTABILITY

•  Reports to the Director of Walk-In Care
•  Accepts direction from providers as well as leadership

QUALITY ASSURANCE-KEY RESPONSIBILITIES

•  1. Outstanding patient/clinical care
•  Assists with patient intakes which includes: taking and recording personal and medical histories, vital signs, preventive needs and performing screening tools as required
•  Performs patient care needs including performing treatments, obtaining specimens for testing (including venipunctures), administers medications, (including injections), perprovider orders
•  Coordinates the scheduling of referral consultations, surgical procedures, diagnostic testing and other items as needed for patient care per orders. 
•  Assists with or performs the prior authorization for these referrals/testing
•  Completes all assigned paperwork for providers as directed (i.e. FMLA paperwork, Worker Compensation forms, etc.) and prepares paperwork for signatures
•  Provides patient education with provider guidance
•  Depending on assignment, may be involved in scribing the providers documentation- training will be provided
•  2. The best in patient experience/customer service
•  Uses AIDET in communicating with patients
•  Communicates with the provider and patients timely and effectively as directed regarding messages, medications, test results, referrals or anything patient care related
•  Performs tasks with concerns for patient wait times for rooming and providing results.
•  Treats patients with respect and concern for individual needs
•  3. Provide great internal customer service to our team members
•  Demonstrates team attitude; offers assistance to co-workers to provide optimal patient care; solicits assistance from co-workers when necessary
•  Organizes exam rooms, performs general stocking, cleaning/sanitizing and upkeep duties for the clinic
•  Understands that every team members depends on one another to work each shift assigned and to each person’s best ability
•  Works interdepartmentally to ensure all patients receive the best in care even if receiving care in other areas
•  4. Strong evidence-based quality care
•  Monitoring for patient and staff safety at all times and reporting any concerns
•  Performs and documents all quality measures including payer patient care needs, analyzer/testing quality controls, required logs and other quality assurance measures
•  Consistently works with other team members and leadership for process improvement

PUBLIC RELATIONS

•  Maintains effective channels of communication with other employees and patients
•  Takes appropriate action in problem situations to offset adverse effects
•  Projects a professional and positive attitude regarding the hospital

LEADERSHIP

•  Continually working and expanding knowledge base to emerge as a go-to or leader in this position

OTHER RESPONSIBILITIES

•  Always maintain confidentiality and follow HIPAA regulations
•  Attends 70% of scheduled staff meetings for primary work area during the year
•  Attends mandatory in-service and educational offerings
•  Seeks opportunities for self-development and identifies areas of improvement
•  Conducts self in professional manner acting as a role model while practicing and promoting effective guest relations
•  Provides proper notification for absence and tardiness and is punctual for start of scheduled work time
•  Complies with hospital policies and procedures
•  Completes projects and assignments on a timely basis
•  Participates in emergency procedures, fire drills, evacuation procedures and internal/external disaster plans, procedures in accordance with departmental responsibilities,and mock codes
•  Participates in committees to improve patient care, the patient experience or employment relation

CONTINUOUS QUALITY IMPROVEMENT

•  Participates in the Continuous Quality Improvement Program (CQI) as it relates to ambulatory nursing practice to meet stated goals and objectives of the CQI Program by:
•  Bringing potential problems to Director’s attention
•  Assisting in data collection
•  Suggesting solutions to problems
•  Emphasizing, supporting and committing to CQI practices and processes
•  Taking action to assure CQI within areas of responsibility